Windows 10: How to escalate a windows support ticket?

I rasied a support ticket with issue on activating my Windows after a hardware change. They closing the ticket without contacting/supporting me. there is no resoloution of the issue.

:)

 

My support ticket had to be escalated.

Just before the weekend hit, I had to have the support ticket escalated, because apparently my situation is unique for the Updater throwing the error that it does. I followed every instruction to the "T" that was outlined by support, and still the Updater within Macrium will not check for updates properly. For laughs, I even installed a fresh copy of Windows 10 to make sure my system was clean to install the program. I followed supports ludicrous suggestion of disabling the Windows security for the download and install of Macrium, and that still did not make a difference. I never had this problem with Macrium before and I'm starting to think it is because my routers DNS is set manually, and Macriums' server does not like a manual setting for the DNS numbers. It is the only thing I changed, because Outlook mail did not reach the sign-in page when my router was set to auto fetch a DNS protocol, so I was forced to input a preset DNS batch of numbers in order to get my Outlook mail working. I'm going to fiddle with that a bit and see if Macriums updater likes a different set of numbers, or set DNS to auto fetch, because it being the weekend, Macrium support has went silent on me for the time being.

 

Support Escalation

I have purchased Office 365 and using on Lumia 950XL. The support guy is pathetic, they give some garbage solutions. Can I know whom to escalate the issue. Support Guy even did not transfer me back on the system for the feedback, mentioning that the system
in down.

Anyway it is my mistake to buy Microsoft .

Just wanted to know if I can escalate the ticket - **** to someone else.

Regards

Porus Mehta

*** Moderator's note: Case number removed due to security purposes **

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Support Escalation

Hi,
PorusMehta .

We're glad to help. We strongly suggest to contact our Microsoft Answer Desk or call our
Customer Service to further assist you with the issue. They are the people who can only escalate your case to the next
level of support. Please provide them your case number to continue where you left.