Windows 10: How to fix Constant crashes/BSOD on Gaming PC

PC Specs

CPU - AMD Ryzen 5 2600X Six-Core Processor, 3600 Mhx, 6 Cores, 12 Logical Processors

Motherboard - AsRock B450 Gaming K4

RAM - GeIL EVO POTENZA 16GB 2 x 8GB 288-Pin DDR4 SDRAM DDR4 3000 PC4 24000

BiOS version/date - American Megatrends Inc P3.10 3/7/2019

GPU - NVIDIA GeForce RTX 2060

PSU - RMx Series™ RM650x 80 PLUS Gold Fully Modular ATX Power Supply



Hi there!

I'm posting here because I have no idea where else to go or what else to do. I apologize for the length of this post, but I figured the more detailed I can be, the better answers and suggestions any of you might have.



I recently built a gaming PC in July 2019. The PC worked fine until we had a power outage that caused the PC to turn off abruptly. Thankfully the PC was plugged into a surge protector. However, since then, my PC has been consistently crashing with a myriad of BSOD and accompanying stop codes. The crashes occur sporadically - either every 15-20 minutes or with hours/days between them. They also tend to happen no matter what the PC is doing - gaming, idling, watching Netflix/Hulu - it doesn't seem to matter.



The most common ones that I see are:

Critical Process Died

Unknown Store Exception

System Service Exception

Memory Management Although I've only seen this error once



Here is a list of everything that I've attempted to troubleshoot the issue. I must apologize, as I am an extreme novice when it comes to this, but I just want to get this PC working again.



1. Updated all drivers and windows

2. Completed several full scans of anti-virus software Windows Defender

3. Run system file checker. All scans have come back clean

4. Run the DISM Tool. Found no issues here either

5. Run chkdsk. This came back clean, although it took almost 24 full hours to complete. I'm not sure if that's normal

6. Run memtest86. In total, I've run 40 passes through both partitions, and suffered 0 errors or fails



After reading through many threads of people having similar issues; looking for something that might work for myself, I see that I should also update my BiOS. I have not done that yet - as I'm scared to. Some sites mention that updating your BiOS is likely never necessary;and in fact on the site for my motherboard's BiOS - it suggests not to update it if things are running normally. If you all think I should go ahead and do this, I will - I just don't want to brick my PC. And I'm not sure that its BiOS related, since the issues have been ongoing since about a month after I built my PC.



The one thing that has worked in the past is running memtest86. After my first 8 passes on each partition, the crashes stopped for about 3 months. I traveled home for the holidays with my PC and they promptly started again. Each subsequent run has seemed to put a stop to the crashes for days, at most.



After the crashes first began, I took the PC to a MicroCenter repair shop. They charged me $40, but told me they didn't come across any issues while the PC was there. The crashes did stop for a few weeks once I got the PC back home,however.



One last thing that I think is worth mentioning: When I get the BSOD and accompanying stop code, my PC does attempt to reboot. However, upon attempting the reboot - it tells me to insert a boot drive. By turning off the PC and turning it back on, the OS boots back up normally.



Thank you for taking the time to read through this. I genuinely appreciate any and all suggestions to help resolve this.

:)

 

KernelBase.dll is broken constant BSOD's constant game crashing.

Hi Darry,

User Profile corruption is one of the possible reasons why you are experiencing constant BSOD's on your computer. You mentioned that you ran the
System File Checker (SFC) tool, but is still getting a stop code. To further troubleshoot the issue, we suggest that you create a new User Profile and check if the issue persists.

To create a user profile, follow these steps:

• Go to Settings. Click Accounts.
• Select Family & other people.
• Select the Add someone else to this PC tab.
• Name the user as Test.
• Leave the password field blank.
• Hit Next.
• Sign in as Test user.

You may also check this link
to fix BSOD errors. Choose the situation when you experienced the problem and follow the troubleshooting steps.

 

Constant BSOD IRQL_Not_Equal_Or_Less crashes

Hello,

I've been having constant BSOD level crashes while playing video games. I suspect one or more pieces of my hardware are failing (my computer build is 7 years old now and have only replaced the GPU now and again), but I want to rule out any software issues that I can. I've done some basic troubleshooting steps like ensuring my related GPU drivers are up to date (including using DDU to uninstall and do fresh installs), but have found no success thus far.

Lately, my games (any game pretty much) will just abruptly crash to desktop with no error messages or anything. It happens inconsistently, but it will happen within half an hour.

I've attached the Log Collector to this post, if any further feedback is needed, let me know!

Log Collector-(2019-05-01_16-02-02).zip

 

PC crashing with constant BSOD

Hi,



Thank you for writing to Microsoft Community Forums.



I apologize for the delayed response.



I have analyzed the dump files and found that the files lgbusenum.sys
and dxgmms2.sys are the reason for causing BSOD on the PC.



Regarding the BSOD caused by dxgmms2.sys file, I would suggest you to try updating the display drivers, as the file is related to DirectX. Refer the article

Update drivers in Windows 10.



You can also download the drivers from the manufacturer website or from the respective graphic card manufacturer website.



Regarding the BSOD caused by lgbusenum.sys, I would suggest you reinstall any program or drivers related to Logitech devices. As the file is related to Logitech Game panel.



If the issue persists, please get back to us with the detailed information to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator