Windows 10: How to fix my Blue Screen . plz help!

Discus and support How to fix my Blue Screen . plz help! in Windows 10 BSOD Crashes and Debugging to solve the problem; computer boots fine runs without any problems but sometimes runs into a blue screen, Ive gotten about 4 blue screens in the past 3 days first one was a... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Markweb1, Aug 15, 2019.

  1. Markweb1 Win User

    How to fix my Blue Screen . plz help!

    computer boots fine runs without any problems but sometimes runs into a blue screen, Ive gotten about 4 blue screens in the past 3 days first one was a SYSTEM_SERVICE_EXCEPTION the last three were IRQL_NOT_LESS_OR_EQUAL this is the dumb file form the last crash.

    This is a new PC I just built.

    MSI tomahawk b450

    Ryzen 5 3600

    AMD RX 5700XT

    corsair vengeance 16gb ddr4 3200mhz

    Microsoft (R) Windows Debugger Version 10.0.18914.1001 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\Windows\minidump\$R28UV9R.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    ************* Path validation summary **************
    Response Time (ms) Location
    Deferred srv*
    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 18362 MP (12 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 18362.1.amd64fre.19h1_release.190318-1202
    Machine Name:
    Kernel base = 0xfffff806`54200000 PsLoadedModuleList = 0xfffff806`54646490
    Debug session time: Wed Aug 14 22:18:44.481 2019 (UTC - 7:00)
    System Uptime: 0 days 20:40:18.147
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    For analysis of this file, run
    !analyze -v
    fffff806`543bfcc0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffdf87`e896f830=000000000000000a
    2: kd> !analyze -v
    * *
    * Bugcheck Analysis *
    * *

    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arg1: 00000000ffff8087, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80654242cb6, address which referenced memory

    Debugging Details:

    *** WARNING: Unable to verify checksum for win32k.sys


    Key : Analysis.CPU.Sec
    Value: 9

    Key : Analysis.Elapsed.Sec
    Value: 27

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 72







    BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

    SYSTEM_MANUFACTURER: Micro-Star International Co., Ltd


    SYSTEM_SKU: To be filled by O.E.M.


    BIOS_VENDOR: American Megatrends Inc.


    BIOS_DATE: 07/22/2019

    BASEBOARD_MANUFACTURER: Micro-Star International Co., Ltd



    DUMP_TYPE: 2

    BUGCHECK_P1: ffff8087

    BUGCHECK_P2: 2

    BUGCHECK_P3: 0

    BUGCHECK_P4: fffff80654242cb6

    READ_ADDRESS: fffff806547713b8: Unable to get MiVisibleState
    Unable to get NonPagedPoolStart
    Unable to get NonPagedPoolEnd
    Unable to get PagedPoolStart
    Unable to get PagedPoolEnd
    unable to get nt!MmSpecialPagesInUse


    fffff806`54242cb6 334ff8 xor ecx,dword ptr [rdi-8]

    CPU_COUNT: c

    CPU_MHZ: e10

    CPU_VENDOR: AuthenticAMD

    CPU_FAMILY: 17

    CPU_MODEL: 71








    PROCESS_NAME: firefox.exe


    ANALYSIS_SESSION_TIME: 08-15-2019 00:38:47.0157

    ANALYSIS_VERSION: 10.0.18914.1001 amd64fre

    TRAP_FRAME: ffffdf87e896f970 --
    (.trap 0xffffdf87e896f970)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=00000000ffff808f rbx=0000000000000000 rcx=00000000a0ca33a9
    rdx=00000000002b0000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80654242cb6 rsp=ffffdf87e896fb00 rbp=ffffdf87e896fb79
    r8=411880b95f35b32e r9=0000000000000000 r10=0000000000000000
    r11=0101010101010101 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei ng nz na po nc
    fffff806`54242cb6 334ff8 xor ecx,dword ptr [rdi-8] ds:ffffffff`fffffff8=????????
    Resetting default scope

    LAST_CONTROL_TRANSFER: from fffff806543d1ae9 to fffff806543bfcc0

    ffffdf87`e896f828 fffff806`543d1ae9 : 00000000`0000000a 00000000`ffff8087 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    ffffdf87`e896f830 fffff806`543cde2b : ffffbc86`c6e4bcd0 ffff808f`f7093080 ffff808f`f19c44c0 fffff806`542394bd : nt!KiBugCheckDispatch+0x69
    ffffdf87`e896f970 fffff806`54242cb6 : ffffdf87`e896fb79 00000000`00000196 ffff8081`15c6ffe0 ffff808f`f0010280 : nt!KiPageFault+0x46b
    ffffdf87`e896fb00 fffff806`54242619 : 0000002b`0000002b ffff8081`15c6ffe0 00000000`00000050 00000000`00000000 : nt!RtlpHpVsChunkSplit+0x5a6
    ffffdf87`e896fbd0 fffff806`542323b8 : bc86c6e4`0000016b 00000000`00001690 ffff808f`00001690 ffff808f`f0010000 : nt!RtlpHpVsContextAllocateInternal+0x3c9
    ffffdf87`e896fc40 fffff806`5456d06d : ffffdf87`00000200 00000000`00000000 00000000`00000000 00000000`00001688 : nt!ExAllocateHeapPool+0x418
    ffffdf87`e896fd80 fffff806`63889395 : ffff808f`fe676c20 ffffdf87`e8970b80 ffffdf87`e8970900 fffff806`00000000 : nt!ExAllocatePoolWithTag+0x5d
    ffffdf87`e896fdd0 fffff806`63990267 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!operator new+0x31
    ffffdf87`e896fe00 fffff806`6398fe67 : ffffbc86`d314bde0 ffffdf87`e8970900 ffffdf87`e8970900 ffffbc86`d314bde0 : dxgkrnl!DXGCONTEXT::SubmitCommand+0x247
    ffffdf87`e89705d0 fffff806`6399063a : 00000000`00000020 ffff808f`f19c4080 ffffbc86`e800bb60 0000000a`bc67de30 : dxgkrnl!DxgkSubmitCommandInternal+0x557
    ffffdf87`e8970ac0 fffff806`543d1518 : ffff808f`f19c4080 0000000a`bc67e1c0 00000000`00000000 00000000`000002f8 : dxgkrnl!DxgkSubmitCommand+0x5a
    ffffdf87`e8970b00 00007ffa`d86c5a44 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
    0000000a`bc67dd68 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`d86c5a44

    THREAD_SHA1_HASH_MOD_FUNC: 81f75f71ab48725f96de65617a87edce405efc25

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: ad7655c5b92bf230b0af1a58fbe1aeee764badca

    THREAD_SHA1_HASH_MOD: 6e63506211a7a887b05383b5f9eb13e5982898ba

    dxgkrnl!operator new+31
    fffff806`63889395 4883c428 add rsp,28h

    FAULT_INSTR_CODE: 28c48348


    SYMBOL_NAME: dxgkrnl!operator new+31

    FOLLOWUP_NAME: MachineOwner


    IMAGE_NAME: dxgkrnl.sys


    IMAGE_VERSION: 10.0.18362.295

    STACK_COMMAND: .thread ; .cxr ; kb


    FAILURE_BUCKET_ID: AV_dxgkrnl!operator_new

    BUCKET_ID: AV_dxgkrnl!operator_new

    PRIMARY_PROBLEM_CLASS: AV_dxgkrnl!operator_new

    TARGET_TIME: 2019-08-15T05:18:44.000Z

    OSBUILD: 18362




    SUITE_MASK: 272



    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS


    USER_LCID: 0

    OSBUILD_TIMESTAMP: 1998-05-30 14:12:57

    BUILDDATESTAMP_STR: 190318-1202

    BUILDLAB_STR: 19h1_release

    BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202



    FAILURE_ID_HASH_STRING: km:av_dxgkrnl!operator_new

    FAILURE_ID_HASH: {c60f340f-4f53-1790-5405-773a900f1a75}

    Followup: MachineOwner

    2: kd> lmvm dxgkrnl
    Browse full module list
    start end module name
    fffff806`63870000 fffff806`63be3000
    dxgkrnl (pdb symbols) C:\ProgramData\Dbg\sym\dxgkrnl.pdb\8847E32CB6004EFC4975E3A30AD1F8971\dxgkrnl.pdb
    Loaded symbol image file: dxgkrnl.sys
    Mapped memory image file: C:\ProgramData\Dbg\sym\dxgkrnl.sys\3A1ABC64373000\dxgkrnl.sys
    Image path: \SystemRoot\System32\drivers\dxgkrnl.sys
    Image name: dxgkrnl.sys
    Browse all global symbols functions data
    Image was built with /Brepro flag.
    Timestamp: 3A1ABC64 (This is a reproducible build file hash, not a timestamp)
    CheckSum: 0037B98B
    ImageSize: 00373000
    File version: 10.0.18362.295
    Product version: 10.0.18362.295
    File flags: 0 (Mask 3F)
    File OS: 40004 NT Win32
    File type: 3.7 Driver
    File date: 00000000.00000000
    Translations: 0409.04b0
    Information from resource tables:
    CompanyName: Microsoft Corporation
    ProductName: Microsoft® Windows® Operating System
    InternalName: dxgkrnl.sys
    OriginalFilename: dxgkrnl.sys
    ProductVersion: 10.0.18362.295
    FileVersion: 10.0.18362.295 (WinBuild.160101.0800)
    FileDescription: DirectX Graphics Kernel
    LegalCopyright: © Microsoft Corporation. All rights reserved.

    Markweb1, Aug 15, 2019
  2. Gil deG Win User

    How to fix blue screen stopcode

    Hi Willma,

    If you are experiencing blue screen errors in your computer, we suggest that you refer to this

    for the step-by-step guide on how to fix blue screen errors.

    Let us know if you need further assistance.
    Gil deG, Aug 15, 2019
  3. blue screen issue

    after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step
    bigonexeon, Aug 15, 2019
  4. Roan T Win User

    How to fix my Blue Screen . plz help!

    Blue Screen


    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?

    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.

    Feel free to contact us if you need further help.
    Roan T, Aug 15, 2019

How to fix my Blue Screen . plz help!

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