Windows 10: How to get a replacement AC power cord for your Surface Pro

Source: How to get a replacement AC power cord for your Surface Pro | Microsoft Devices Blog

 

Thanks, replacement ordered *Wink

:)

 

defender shield flashing in tray,

Is it the same Surface Pro 3 computer - not the same problem or Windows version - as in this previous thread of yours when you were running Windows 8.1? =>

https://answers.microsoft.com/en-us/surface/forum/surf3-surfhardware/insanity-need-power-cords-that-fit-surface-peo-3/87ef21f5-68ae-4641-b0fa-e7cd506df3bb (10 Mar-16)

 

Unable to boot to my Windows 10 installed notebook

Sadly my computer does not power on at all. It is completely dead.. The battery indicator light is out and it is still plugged into a surge protector power cord. The other items on the cord are still working. We swapped AC power cords with another computer
and my cord works fine on another computer. The swapped one did not work on my computer, it remained dead.

Thank yiu for your reply, I can't power up at all.

 

It pays to be "plugged in" to this situation *Tongue (soft tomatoes only please - ouch!)

 

You can get alomost any accessory from Microsoft online or at a store.

 

I guess he didn't read the post..

 

This is for getting a FREE replacement for a defective power cord instead of what you posted. *Wink

 

You should be able to to that at the store also. Either at the store online and they will send it to you or a store at the mall. They are there to help the customer out. They want to make your Surface experience pleasureable. In fact they want you to replace it as soon as possible. It like if you have a recall on your car you don't go to the auto part store you go to the dealer.

 

Go here and you have to fill out and order form.

Microsoft AC power cord recall for Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices

 

Oh FFS, read the bloody thread!!!!

 

^ LOL. Agreed!

 

Absolutely brilliant! Not!
Clicked on the link, which took me to the MS Service page for my location, filled in all the requested information, only to be told at the end that this service is not available for your country location (Luxembourg) - with no suggestion of an alternative process!