Windows 10: How to identify unexpected shutdown causes

Discus and support How to identify unexpected shutdown causes in Windows 10 BSOD Crashes and Debugging to solve the problem; My brand new lenovo sporadically shuts down at some point after working hours. This happens every 2-3 days, and I can't find any pattern. How do I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by swvajanyatek, Feb 25, 2021.

  1. How to identify unexpected shutdown causes


    My brand new lenovo sporadically shuts down at some point after working hours. This happens every 2-3 days, and I can't find any pattern. How do I identify the shutdown causes?


    I found this Critical entry in the event logs, but I'm not sure what to make of it?


    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


    - <System>


    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />


    <EventID>41</EventID>


    <Version>8</Version>


    <Level>1</Level>


    <Task>63</Task>


    <Opcode>0</Opcode>


    <Keywords>0x8000400000000002</Keywords>


    <TimeCreated SystemTime="2021-02-25T01:16:34.4611268Z" />


    <EventRecordID>64162</EventRecordID>


    <Correlation />


    <Execution ProcessID="4" ThreadID="8" />


    <Channel>System</Channel>


    <Computer>mylenovo</Computer>


    <Security UserID="S-1-5-18" />


    </System>


    - <EventData>


    <Data Name="BugcheckCode">59</Data>


    <Data Name="BugcheckParameter1">0xc0000005</Data>


    <Data Name="BugcheckParameter2">0x0</Data>


    <Data Name="BugcheckParameter3">0x0</Data>


    <Data Name="BugcheckParameter4">0x0</Data>


    <Data Name="SleepInProgress">0</Data>


    <Data Name="PowerButtonTimestamp">0</Data>


    <Data Name="BootAppStatus">0</Data>


    <Data Name="Checkpoint">0</Data>


    <Data Name="ConnectedStandbyInProgress">true</Data>


    <Data Name="SystemSleepTransitionsToOn">0</Data>


    <Data Name="CsEntryScenarioInstanceId">0</Data>


    <Data Name="BugcheckInfoFromEFI">true</Data>


    <Data Name="CheckpointStatus">0</Data>


    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>


    <Data Name="LongPowerButtonPressDetected">false</Data>


    </EventData>


    </Event>

    :)
     
    swvajanyatek, Feb 25, 2021
    #1

  2. Unexpected Shutdown

    Hi

    Please see response to your questions below

    • Did you make any changes on the computer prior to this issue?
    No changes other than about a month ago reinstalling W10.

    • What troubleshooting steps have you done so far?
    Other than checking updates have successfully installed, none as not sure approach to take.

    • What was the exact error code/message you have received?
    No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
    the battery had a full a full charge.

    On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

    As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.
     
    GrahamDavies571, Feb 25, 2021
    #2
  3. R-T-B Win User
    PC is Suffering Unexpected Shutdowns

    Most important detail to me would be whether these shutdowns are sudden, in which case it's likely a short or PSU issue (capacitor aging maybe?) or graceful windows style shutdowns, which suggests software interference.

    It could also be overheating components if it's a sudden shutdown. What are your thermals like?
     
    R-T-B, Feb 25, 2021
    #3
  4. How to identify unexpected shutdown causes

    The previous system shutdown was unexpected

    Hi,

    Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

    I’m sorry to know that your Computer shuts down automatically and gets error code
    6008, "The previous system shutdown was unexpected".

    I apologize for the inconvenience caused to you and I appreciate the efforts who took to resolve the issue. I will be happy to assist you with this.

    Please refer the suggestions given by
    Ronald K
    using the below link and check if that helps.

    The previous system shutdown was unexpected.

    Also refer the suggestions given by Shinmila H using the below link and check if that helps.

    unexpected shutdown "event id=6008"

    Note : This article applies to Windows 10 also.

    Please let us know, if you need any further help and we would be glad to assist you further.

    Thank you.
     
    Vijaya Kumari 1, Feb 25, 2021
    #4
Thema:

How to identify unexpected shutdown causes

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