Windows 10: How to Open and Use Windows Mixed Reality Flashlight

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With the Flashlight in Windows Mixed Reality, PC users have the ability to peer into their physical environment without removing the headset. In this post, we will show you the various ways on how to Open and Use Windows Mixed Reality Flashlight on your Windows 10 or Windows 11 computer. Open and Use Windows Mixed […]

This article How to Open and Use Windows Mixed Reality Flashlight first appeared on TheWindowsClub.com.

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Opening the windows mixed reality portal freezes my pc

Hi OPretzel,



Thank you for writing to Microsoft Community forums.

• What is the make and model of your PC?
  
• Do you see any error code/message upon PC freeze?
  
• Are you aware of any changes that happened on the PC prior to this issue?
  

I suggest you to try the methods listed below and check if it works for you:



Method 1

Check for Updates:

One of the possible reasons for Windows Mixed Reality not working correctly is the outdated software. I suggest you to check if there are any pending updates and ensure your Windows 10 is up to date. Refer
Update Windows 10, to know how to check for updates.



Method 2

Update Firmware:

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Mixed Reality Devices, right click the headset device, and choose
  Update Driver.
  
• Restart the machine, and open Mixed Reality portal to see if the issue persists.
  

Method 3

Uninstall and Reinstall Windows Mixed Reality:

• Go to Settings >
  Mixed reality > Uninstall
  and select Uninstall.
  
• Restart your computer. To start the setup process again, just plug your headset into your PC.
  

For more troubleshooting tips on Windows Mixed Reality, refer
Troubleshooting Windows Mixed Reality.



If the issue persists, check the Applications and System Event Logs in Windows (using Event Viewer) and let us know what the logs say at the time of crash.



Regards,

 

Mixed reality portal can not open but headsets working fine

Thank you for updating us. We've already tried multiple troubleshooting steps and the same issue still persists. In this case, let's run the
Windows Mixed Reality PC Check. This app is the best way to make sure your PC is ready to run Windows
Mixed Reality. Also, we have to make sure that we are currently using the latest Windows build and version.

For more info, refer to this article: Minimum PC hardware guidelines.

Once the required specification met, we suggest to uninstall and re-install the Windows Mixed Reality.

To uninstall:

• Select Start, then click Settings.
• Click Mixed reality, then select Uninstall.

Make sure to disconnect your headset from your PC and close Mixed Reality Portal before uninstalling. To install it, go to Microsoft Store and download the Windows Mixed Reality.

We look forward to your response.

 

Windows Mixed Reality HP Disconnects Upon Visor Lift

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties you are facing with the HP Windows Mixed Reality device and we appreciate your effort for providing the information on the issue. In order to get clarity and to assist you accordingly, please reply with the answers to
the questions below.

• What is the make and model of the PC?
  
• What is the model number of the Windows Mixed Reality HP device?
  
• Did you check the Windows Mixed Reality
  HP on a different computer?
  
• Are you aware of any changes in the PC prior to this issue?

However, we would suggest you to perform these methods and check if the issue persists.

Method 1: Troubleshoot
Mixed Reality headset displays

We would suggest you to perform the steps as referred under Mixed Reality headset display in this article:
Troubleshooting Windows Mixed Reality.

Method 2: New user account

This issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would suggest you to create a new user account and check. Follow the steps from the article

Create a local user or administrator account in Windows 10 to create a new user account.

We await your response.

Aditya Roy

Microsoft Community – Moderator