Windows 10: How to prevent switch from Stereo to Hands-Free profile on Bluetooth headset

I just got a new Bluetooth headset Philips PH802 and whenever the various video-conference platforms Teams and Zoom use the device's microphone, instead of my laptop's, there is terrible distortion on the audio output. The headset works just fine on my Android on the same apps, but whenever Windows tries to switch to the Hands-Free mode, the sound is distorted it crackles and pops, and is actually painful to my ears, the audio gets completely lost in this. Teams is essentially unusable - it refuses to use my headset audio and built-in microphone.I have checked the drivers, there are se

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Bluetooth Headset unable to switch between "hands-free" and Stereo

I had what seems to be a fairly common problem with my Bluetooth headset. the audio would sound canny and horrible most of the time. i found a solution that said to uncheck the "Hands-free Telephony" box under the services tab, in devices, for the headphones.
doing so allowed me to switch from the "hands-free AG audio" to "stereo" version of my headphones in the playback tab. unfortunately this also disables the microphone on my headset. Now i am unable to switch back from stereo to the hands-free AG audio version,
even when rechecking the "hands-free telephony" box, completely locking me out from using my mic. at least the audio sounds good now, but i would like the ability to use my microphone.

 

Surface Headphones will not switch Bluetooth profiles from Hands-Free to Stereo

Hello,

I am using the Surface Headphones for both music and softphone applications such as dialpad and shoretel connect. When the headphones are initially turned on, the stereo audio (headphones profile) is playing and is great. However, if I need to jump onto
a call, the application will switch to hands-free mode. This is fine and is to be expected, but when I am done with the call, the profile will STAY in handsfree mode. To revert back to my headphones stereo audio, I need to manually navigate to the Sounds and
disconnect the Headset.

I've confirmed that all of my bluetooth drivers are update to date via the device manager and have also tried to uninstall/reinstall the bluetooth drivers. Additionally, my Surface headphones are update to date as per the Cortana Devices app.

Is this something that Windows supports? I would imagine that bluetooth devices should be able to automatically switch between the "Headphones" and "Handsfree" profile.

Thanks,

Ben

 

Bluetooth Headset - Windows 10 - appearing as Bluetooth hands-free

I recently bough the following product from Amazon:
https://www.amazon.co.uk/gp/product/B019ZEHA36/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Essentially it works in terms of connecting etc and bonding via Bluetooth.

The issue lies with windows picking this up as a Bluetooth hands-free device, see icon below.
Hands-free ICON

This I think is part of the problem, furthermore, under sound control there is the following options, Stereo and Hands-free.
Playback devices

Please for the time being ignore that the headset is disconnected.

Under recording devices its the following: Recording devices

Putting all of this together I have the following options:

• use the Handsfree option but suffer with low quality sound through headset (channel 1)
  
• Use the Stereo as default - which means good quality sound (channel 2) - but also means that the device no longer has any Mic associated with it.
  

Furthermore, searching across the web, it was noted to disable hands free "under services, under device manager". However this just means that it defaults to the Stereo every time and the hands free (which includes a Mic) does not work.

I have also connected a USB blutooth device (running V10) as supposed to the internal, but still not luck. I have re-installed the device multiple times with reboots and removing it from devices.

Please can someone help here with any suggestion, I am very close to just returning this item as its not working properly...