Windows 10: how to reinstall a purchased game Minecraft after windows reset

Hi

I hope you can help. I purchased Minecraft windows 10 edition for my son in October 2018 £24.99. He had to do a windows reset, although successful he could not find and therefore restore Minecraft. I have looked in My library to view if it is in the installed or downloads options, unfortunately it is not. As you can appreciate I do not wish to repurchase the game could you planes advice on how to reinstall.


Many Thanks


Samina

:)

 

Minecraft Got Deleted After Clean Installating Windows 10 And Again Minecraft Purchased.

Hi,



Thank you for writing to Microsoft Community Forums.



I think you did a Clean Installation of Windows 10 and Clean Installation will delete all your applications; games; and your user data such as music files, video files, pictures, documents, etc.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. From where did you purchase the Minecraft game?
   
2. Have you already installed Minecraft on your Windows 10 computer?
   

If you have purchased several copies of Minecraft from Mojang, then I suggest you to refer the
Mojang refunds policy and check their refund policy.



If you have purchased Minecraft from Microsoft Store, then I suggest you to refer
Returning items you bought from Microsoft Store for exchange or refund
and check if you can get a refund.



If you have purchased Minecraft from Oculus, then I suggest you to
Contact the Oculus Support Team and they will help you with this.



Please feel free to contact us back, in case you have any other questions/issues with Windows in future.

 

Purchase prompt for Minecraft Starter collection for PC.

Hi Arsalan,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are getting a prompt to purchase Minecraft Starter Edition. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below

• Where did you redeem the code?
  
• Where and when you are getting this purchase prompt?

However, we would like to inform you that Minecraft Bedrock Edition is not available in Microsoft Store. In Microsoft Store you will have the Minecraft Starter and Master collection.



If you have redeemed the code in Mojang website and installed the Bedrock edition from Mojang, then we will suggest you to reinstall the game from Mojang website and sign in with the same account, which was
used for redemption.



Minecraft Starter collection is all together a different game, which you have to purchase separately from Microsoft Store.



I would also suggest you to contact the Mojang support team for further assistance on this issue.

Mojang Team:
https://help.mojang.com/customer/portal/emails/new?ref=footer



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Minecraft: "Install this game on up to ten Windows 10 devices."

Hi,

Issues with downloading the Minecraft: Windows 10 Edition may occur if you are logged in to a different account. To resolve your concern, we suggest that you check your purchase history on the

Microsoft Billing page if the Minecraft is on the list. You can also check it on the Windows Store if it is listed under
Games in My Library. If the game is on the list, you have to use your Microsoft account to sign in on the PC instead of the local account. To add your Microsoft Account, you may follow the steps below:

• Press Start and click on the Settings icon.
• Go to Accounts and click Email & App accounts.
• Click on Add an account and add the Microsoft Account that you used to purchase the game.
• Restart your computer for the changes to take effect.

After restarting your PC, reset the Windows Store to clear the Store cache.

• Press Windows key + X on your keyboard.   
• Click on Command prompt (Admin).   
• Type wsreset.exe, and then hit Enter.   

Launch the Windows Store and open the game library. If you see Minecraft on the list, look for the download icon

at
the right side of the page and click it to download the game.

Note You can play with up to 10 friends cross-platform in worlds that exist anytime, anywhere. Try a free 30-day trial in-app and learn more at
http://minecraft.net/realms.

Keep us updated with the results after performing the suggested solutions above.