Windows 10: How to remove a child from an existing family but don't know the adult account details

Discus and support How to remove a child from an existing family but don't know the adult account details in User Accounts and Family Safety to solve the problem; I'm trying to add my son to my Microsoft family but it says he's already a member of a family and needs to leave that first. When I log in as my son it... Discussion in 'User Accounts and Family Safety' started by Wendy Ferroe, May 6, 2020.

  1. WENDY FERROE
    Wendy Ferroe Win User

    How to remove a child from an existing family but don't know the adult account details


    I'm trying to add my son to my Microsoft family but it says he's already a member of a family and needs to leave that first. When I log in as my son it says his adult is me but it must be a different account I have as when I log in as the adult it still says the child account is pending. I can't see anywhere on the child account that will confirm the e mail address of the adult account. I have tried all the e mails I know that I have set up to see if I've accidently set my son up on a family account in the past and just forgot about it but I cannot find the right adult account to log in with. Any ideas?


    I know I have to remove the child from the adult account but I can't remember which e mail address I used for the adult account. PLease help!

    :)
     
    Wendy Ferroe, May 6, 2020
    #1
  2. MELOWIN MAR
    Melowin Mar Win User

    How to delete an adult account in the Family Settings.

    Hi,

    To resolve your issue, we suggest that you follow the steps below:

    • As an adult in the family account, sign in with your Microsoft account.
    • Under Your family, click
      Remove      .
    • Click the child account you want to remove, and click Remove.
    • You will get an email confirmation once the child has been removed from the family.
    Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

    Regards.
     
    Melowin Mar, May 6, 2020
    #2
  3. MARILOU SER
    Marilou Ser Win User
    Changing Adult Account to Child Account

    Hi Peter,

    To rectify your issue in converting an account from child/teen to an adult, we suggest that you try these steps and see if it helps.

    • Press Windows key + I to open Settings.
    • Click Accounts.
    • Click Family and other users on the left pane.
    • Select the adult account and click Change account type.

    In addition you may also check this
    Forum article     to know more details about Family Safety: Frequently Asked Questions.

    Let us know how that turned out for you.
     
    Marilou Ser, May 6, 2020
    #3
  4. SHAWN BRINK
    Shawn Brink Win User

    How to remove a child from an existing family but don't know the adult account details

    Shawn Brink, May 6, 2020
    #4
Thema:

How to remove a child from an existing family but don't know the adult account details

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