Windows 10: How to reset a child account password

My child has forgotten her password to her outlook.com account and when I try to reset it, the security phone number linked to it is not valid. I see no way to change the number used. Her account is part of my family group, but I see no way to reset her password from there. I tried to go through the identity questions, but it was asking questions about her email and she doesn't actually use the outlook.com email account but the account is used to sign into Microsoft devices. How can I get the password reset?

:)

 

How to reset Windwos 8 Password?

http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Resetting child's Microsoft account password

Hi Nestor,

Thank you for posting your query in Microsoft Community. I understand the inconvenience you are facing and will be glad to assist you.

I suggest you to open the link provided below.

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

Once the link is opened,

• Click on Reset your password.
• Select I forgot my password and click on Next.
• Provide the Microsoft Account of the child account and type in the characters, click Next.
• In the identity verification page, click on Email, provide the email address, click Send code.
• Check if the code has been sent to the email address and provide the code for verification.
• Follow the prompts to create a new password for the child's Microsoft account.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we'll be glad to assist you.

 

Help resetting password on Child Account

Hi,



Thank you for writing to Microsoft Community.

1. What is the error you have received while trying to reset password?
   
2. Is the child account a Microsoft Account or a local account?
   

I can understand that must make you feel upset, and I appreciate your effort that you have taken to resolve this issue.

Assuming you have already tried resetting the password from account.live.com, I don’t wish to suggest you with the same option. I would suggest you to
refer the article Recover your Microsoft Account
and also refer the section Tips for filling out the recovery form to recover the issue account.



Hope it helps.



Muralidhar

Microsoft Community Moderator