Windows 10: How to reset a child account password?

Discus and support How to reset a child account password? in User Accounts and Family Safety to solve the problem; I am trying to reset my child's < 13 password. This happened after I applied the latest Windows 10 update on the laptop which somehow locked up /... Discussion in 'User Accounts and Family Safety' started by Dancer in the Fog, Oct 23, 2020.

  1. How to reset a child account password?


    I am trying to reset my child's < 13 password. This happened after I applied the latest Windows 10 update on the laptop which somehow locked up / stopped recognizing both of our passwords. I was able to get mine reset only but can't reset hers.


    While the help talks about "see if you can reset it via control panel" this option is not there. The account is linked to our family account but Microsoft family reset option doesn't appear to be there either. She doesn't use the outlook email account, not old enough to purchase anything, and even though I tried to do the password reset request from the same hardware and home network using my account on the laptop, Microsoft automated system says "not enough information"

    As it appears to be triggered by recent sw update, prior family management feature which I appreciated seem to have gotten deprecated, and your probabilistic authentication algorotihms not using NIC + IP type details, combined with account name + parent email address to reset password, what are the other options that are immediately availableand, can you please update your processes

    We lost an evening of school work as she's been locked out of her laptop with all learning being online and I spent a couple of hours researching and attempting resets with no results.

    thank you

    :)
     
    Dancer in the Fog, Oct 23, 2020
    #1
  2. P4-630 Win User

    How to reset Windwos 8 Password?

    http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

    • If you've forgotten your Windows password, there are several ways to retrieve or reset it:
      • If your PC is on a domain, your system administrator must reset your password.
      • If you're using a Microsoft account, you can reset your password online. ...
      • If you're using a local account, use your password hint as a reminder.
     
    P4-630, Oct 23, 2020
    #2
  3. Resetting child's Microsoft account password

    Hi Nestor,

    Thank you for posting your query in Microsoft Community. I understand the inconvenience you are facing and will be glad to assist you.

    I suggest you to open the link provided below.

    When you can't sign in to your Microsoft account

    Once the link is opened,

    • Click on Reset your password.
    • Select I forgot my password and click on Next.
    • Provide the Microsoft Account of the child account and type in the characters, click Next.
    • In the identity verification page, click on Email, provide the email address, click Send code.
    • Check if the code has been sent to the email address and provide the code for verification.
    • Follow the prompts to create a new password for the child's Microsoft account.

    Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we'll be glad to assist you.
     
    Eeshwar Kumar, Oct 23, 2020
    #3
  4. How to reset a child account password?

    Help resetting password on Child Account

    Hi,



    Thank you for writing to Microsoft Community.



    1. What is the error you have received while trying to reset password?
    2. Is the child account a Microsoft Account or a local account?

    I can understand that must make you feel upset, and I appreciate your effort that you have taken to resolve this issue.

    Assuming you have already tried resetting the password from account.live.com, I don’t wish to suggest you with the same option. I would suggest you to
    refer the article Recover your Microsoft Account
    and also refer the section Tips for filling out the recovery form to recover the issue account.



    Hope it helps.



    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Oct 23, 2020
    #4
Thema:

How to reset a child account password?

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