Windows 10: How to restore jigsaw puzzle progress

Discus and support How to restore jigsaw puzzle progress in Windows 10 Software and Apps to solve the problem; I just lost all of the progress on my completed jigsaw puzzles. This is not an Xbox issue, as I don't log into Xbox. How can I restore my months of... Discussion in 'Windows 10 Software and Apps' started by Dennis Sedlack, Aug 8, 2020.

  1. How to restore jigsaw puzzle progress


    I just lost all of the progress on my completed jigsaw puzzles. This is not an Xbox issue, as I don't log into Xbox. How can I restore my months of work?

    :)
     
    Dennis Sedlack, Aug 8, 2020
    #1

  2. Microsoft Jigsaw puzzle

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand your query related to Microsoft Jigsaw puzzle not working on your PC. I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps.



    In this scenario, we would suggest you to uninstall from Apps & feature under Windows Settings and then reinstall Microsoft Jigsaw puzzle from Microsoft Store.



    Regarding, the points and the progress in the game which you will not lose during the reinstallation process. After reinstallation use the same Microsoft account you used previously for the game and all the progress and points will sync.



    Also, let me point you in the right direction of support. I would suggest you to post your query on
    Microsoft Casual Games community,
    where we have expertise and support professionals to assist you with your query.



    Regards.



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Aug 8, 2020
    #2
  3. TheJerri Win User
    Issue with Magic Jigsaw Puzzle

    Hi.

    I have been very happy with Magic Jigsaw Puzzles - until now. The app was downloaded through the Microsoft Store. I believe the app was recently updated as the appearance is different and it does not contain all my puzzle purchases. These were in the
    app prior to the changes. I offered to send the Magic Jigsaw Puzzle folks my record of purchases. I was told that the record of purchases may only be used to restore puzzle packs if the "name" of the puzzle pack is included on the receipt. The name of
    the puzzle pack is not consistently found on the receipts - rather they are listed as puzzle pack 0, 1, 2, or 3.

    The Magic Jigsaw Puzzle folks told me that was not enough to restore my purchases.

    I have purchased/had 36 puzzle pack and spent about $135. Any advice?

    Microsoft: are you able to generate a vendor specific list of payments as well as the "name" of the puzzle pack as opposed to the generic description of puzzle pack 0,1,2,or 3?

    Needless to say - I am very disappointed. When I spoke with the company I asked if they could give me a credit for my expenditure and I would repurchase the puzzle packs I had. This way they would see that the expenditures were made. The company suggested
    I contact Microsoft.

    Is this the place to vent my concern and ask for help solving my issue.

    Thanks.
     
    TheJerri, Aug 8, 2020
    #3
  4. Amit_Sun Win User

    How to restore jigsaw puzzle progress

    Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

    Thank you for writing to Microsoft Community Forums.

    You can try the step below to check the last solved puzzle.

    Method: Check last played game.

    1. Open Jigsaw Puzzle.
    2. Search for My account and you will see images below
      My account, click on the image and all your last solved puzzle will be there.

    If you have any further question related to the game, I suggest you please check

    Microsoft Casual Games Community
    .

    Regards,

    Amit Sunar

    Microsoft Community – Moderator
     
    Amit_Sun, Aug 8, 2020
    #4
Thema:

How to restore jigsaw puzzle progress

Loading...
  1. How to restore jigsaw puzzle progress - Similar Threads - restore jigsaw puzzle

  2. Jigsaw Puzzles

    in Windows 10 Software and Apps
    Jigsaw Puzzles: The picture in Microsoft jigsaw puzzles are so small it is very frustrating especially for older people. So how can you enlarge the picture? https://answers.microsoft.com/en-us/windows/forum/all/jigsaw-puzzles/f8d56371-2cbb-42ba-9048-273f4aaa118d
  3. problems w desktop icons and progress in jigsaw puzzles

    in Windows 10 Software and Apps
    problems w desktop icons and progress in jigsaw puzzles: Hello,I recently moved from a desktop running Windows 10 to a Surface Pro running Window 11. I have encountered several problems.I cannot create desktop icons for frequently used apps. How do I create desktop icon shortcuts for my frequently used apps?I have played Microsoft...
  4. problems w desktop icons and progress in jigsaw puzzles

    in Windows 10 Gaming
    problems w desktop icons and progress in jigsaw puzzles: Hello,I recently moved from a desktop running Windows 10 to a Surface Pro running Window 11. I have encountered several problems.I cannot create desktop icons for frequently used apps. How do I create desktop icon shortcuts for my frequently used apps?I have played Microsoft...
  5. How to restore jigsaw puzzle progress - the picture thumbnail shows correct progress...

    in Windows 10 Gaming
    How to restore jigsaw puzzle progress - the picture thumbnail shows correct progress...: How to restore jigsaw puzzle progress - the picture thumbnail shows correct progress... but for the text number instead of showing about 60% it shows 1% and that is what I get when I click to start.......
  6. How to restore jigsaw puzzle progress - the picture thumbnail shows correct progress...

    in Windows 10 Software and Apps
    How to restore jigsaw puzzle progress - the picture thumbnail shows correct progress...: How to restore jigsaw puzzle progress - the picture thumbnail shows correct progress... but for the text number instead of showing about 60% it shows 1% and that is what I get when I click to start.......
  7. Jigsaw puzzle

    in Windows 10 Software and Apps
    Jigsaw puzzle: I have the premium version. Why can I not see every puzzle I download when I open the app. https://answers.microsoft.com/en-us/windows/forum/all/jigsaw-puzzle/aa623337-9842-4335-aca2-cd9d450531c8
  8. jigsaw puzzle

    in Windows 10 Software and Apps
    jigsaw puzzle: how do you move a set of pieces in the jigsaw puzzle. I can make the square around the pieces but how do I actually move them as a group? https://answers.microsoft.com/en-us/windows/forum/all/jigsaw-puzzle/5f703e55-9379-49c9-87a1-01a4f2a11812
  9. jigsaw puzzles

    in Windows 10 Software and Apps
    jigsaw puzzles: Why did you change the way you "figure" the time it takes to complete a puzzle? When I turn OFF my computer, I do NOT expect that time away from the game to be included into the final result! Because of medical problems, I don't usually sit for time it takes to open a...
  10. Jigsaw puzzles

    in Windows 10 Software and Apps
    Jigsaw puzzles: After completing a Microsoft Jigsaw puzzle the puzzle freezes. This occurs typically in the 600 piece puzzles. https://answers.microsoft.com/en-us/windows/forum/all/jigsaw-puzzles/92854dae-632c-4c96-9aa9-b1c75bf6f46f