Windows 10: How to troubleshoot a notebook comp with recurrent dropped connections

This notebook computer is next to multiple computers and has had recent problems remaining connected to the internet.

There are no problems with the other computers on wifi or ethernet.
They are all within 7 feet of a range extender and 15 feet from a network box.
The network box is in a closet and there is one layer of drywall between the network box and the computers.
The computers can be connected to either the range extender which is inside the room or to the network box.
The 5 GHz connection has always been used unless one of the notebook computers is connected to a printer.
Then the speed is reduced to 2.4 GHZ using the range extender.
Printing is rarely done.

To troubleshoot, drivers were recently reinstalled from the HP website for the computer's configuration.
Windows updates are up to date.
The current winver is: 1809 build 17763.379

The computer was recently rebooted.

This is the typical troubleshooter:





There was an Intel pop up that disappeared before the snipping tool image was made.

What troubleshooting steps are available to determine the cause of the problem?

The range extender has not yet been rebooted.
The network box has not yet been rebooted.
A network reset has not yet been performed.






:)

 

notebook won't accept my isp

Hi Kay,

We would like to know more details about your notebook not connecting to the ISP so we can better assist you. Kindly answer the following:

• What is the status of the connection in the system tray?
• Are you connected to the WiFi hotspot but not getting Internet connectivity?
• Have you made any changes before experiencing this issue?
• What troubleshooting steps have you tried so far?

In the meantime, we suggest that you try performing the troubleshooting steps in fixing connection issues in the following

link.

We're looking forward to your response.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Cortana Notebook

In order to enable the Notebook icon in Cortana, I suggest you to check if you have enabled Cortana.

To enable Cortana, please follow the steps below:

• Go to Cortana.
• Go to Settings.
• Turn on “Cortana can give you suggestions, ideas, reminders, alerts”.

Hope this helps.