Windows 10: How to use microsoft store in store physical gift card

Hello, I have a bunch of microsoft store physical gift cards and I obtained several years ago. It has a 16 digit number starting with 62770, then a big bar code and then a 30 digit number that starts with 79936They are not xbox card. They do not work on redeem.microsoft.comWith all microsoft stores permanently closed, I am not sure how to use these. Online store chat representative had no clue and was not helpful at allHelp please!

:)

 

Gift Card

Hi,

Thank you for posting your query at Microsoft community.

I understand your concern and will guide you in the right direction.

1. Are you referring to Windows store to buy gift card?

If yes, I suggest you to refer the Microsoft store link below and check if it helps.

Personalized gift cards

http://www.microsoftstore.com/store/msusa/en_US/list/All-gift-cards/categoryID.67154100

Hope the information provided was helpful and do let us know if you need any assistance in the future. We will be glad to help.

 

Cant redeem Microsoft store gift card

Hi,

To get information on how to redeem the gift card, I would suggest you to contact Microsoft Store and also refer to the Gift guide section.



Here’s how you can contact Microsoft Store:

Tech-Deals und Angebote für Laptops und Gaming | Microsoft Store

Let us know if you need any help with Windows we will be happy to assist you.

 

Issues with using Microsoft gift cards on Microsoft Store in Windows 10.

Hi,



Thank you for your response with the current status of the issue.

I suggest you to try to click on Shop for apps, games and more in the Store
as displayed in the first screenshot. Then check if you are able to shop using the gift card.

Also I recommend you add a payment method by referring to the below steps and check if it helps.

1. Open Windows Store.

2. Then click on Your Account.

3. Click on Payment Options.

4. Under Payment options, click on Add a payment option.

5. Check if you are able to see the Gift Card in the list.



Let us know if you need any further assistance on Windows related issues and we will be glad to help.