Windows 10: hp 19 reset to factory restart how

where do i find the steps to reset my hp 17 laptop

:)

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Reset to factory settings


Hi,. I have an HP Envy Phoenix with 1 Tb hard drive....64 bit.

It was originally a Windows 7 computer that I upgraded to Windows 10. I decided to do a factory reset and set it to start Friday night andwhenI looked at it Saturday it was still going.....12 hours. I restarted the computer and it started up with the HP symbol and a turning circle.....then HP symbol goes away but the spinning circle remains.

I got on the phone with HPsupport and he tried a few things that didn't work.....computer goes to HP as soon as the box gets here.

Any suggestions....I hate to be without my computer.

.thanks

 

Radio Switch Device Error Code 19

Hi Kara,

Thank you for bringing up your query on Microsoft Community.

We sincerely regret for the inconvenience caused, and appreciate the steps you have taken so far to fix this issue.

The error code 19 describes that, Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.

Recommended resolution

• Uninstall and reinstall the driver.
• Revert to the most recent successful registry configuration.
  

Before we could reset the computer to factory settings, I suggest you to refer to the below article and perform the troubleshooting steps suggested for error code 19.

Error codes in Device Manager in Windows.

https://support.microsoft.com/en-us/kb/310123#bookmark-19

Hope it helps.

Let us know the status, we are happy to assist you further.