Windows 10: HP AiO Remote not working in Windows 10

Trying to download 'HP Smart' to my new Dell laptop it used to work great on my old laptop, and when I download and install 'HP Smart' from the Windows Store, HP AIO Remote printer is installed instead. The app crashes EVERY TIME I open it. I have no idea what is going on. Any help/support would be much appreciated.

:)

 

HP AiO Remote not working in Windows 10

Original Title: HP AiO Remote

HP AiO Remote is installed on my Dell Inspiron running Windows 10. I have a HP LaserJet Professional CP1520 Series PCL printer connected to the laptop via a USB port. However, HP AiO Remote informs that "Supply information is not available at this time."
It's as if the app is not communicating with the printer. Any suggestions on how I might rectify this problem?

 

HP AiO Remote not working in Windows 10

Aswin_Anand:

Thank you for your quick reply.

I did run Hardware and devices as you advised. It did detect that the printer's Connection Status was "offline" and changed this status to "Online." I discovered this change via the HP AiO Printer Remote app screen by clicking on the printer
icon in the left-hand margin, then selecting Information. So, that much worked!

Next I used the Device Manager, selected the printer (both instances—USB and wireless—, then selected Update Driver Software... for each instance. Both times I was advised that the latest drivers are installed.

Finally, I restarted the HP AiO Remote app. Then, under the printer icon, I selected Supplies. Only the printer name appeared. It was not a "hot" link to anything, either. Then I selected Printer Home Page (EWS). It responded with an info box which read,
in part, "Can't open ... because there is no response from the printer." (By the way, the printer does print from this laptop.)

I did check HP's support resources and it makes no mention of either this issue or of HP AiO Remote.

Prior to upgrading to Windows 10, I was able to obtain on my computer an estimate of the toner supply levels. Now I cannot. Somehow, the ability of Windows 10 to communicate with the printer has been lost.

Thanks again for your help so far. However, the journey has yet to be completed. Windows 10 evidently now is configured to be "online" with the printer; however, it is not communicating with it in both directions, obtaining, and displaying information.

 

HP AiO Remote not working in Windows 10

Hi Lawrence,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code or error message on the screen?
  

As a work around, I suggest you to perform the below methods and check if it helps.

Method 1: Hardware Troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your Printer. Refer these steps:

• 1. Press Windows key +X, select Control panel
  
  2. Change the view by option on the top right to Large icons
  
  3. Click on troubleshooting and click on the view all option on the left panel
  
  4. Run the Hardware and devices.

Check if it helps.



If the issue persists, I suggest you to download and install the latest printer driver
from the HP website and check if it resolves the issue.



I hope the issue will be resolved. Please keep us posted on the issue. We will be happy to assist you accordingly.



Thank you.