Windows 10: HP Deskjet 710C fails to work under Windows 10

HP Deskjet 710C fails to work under Windows 10
I saw a Post by Neko back in 2015, did someone manage to solve the issue?

:)

 

HP Deskjet 710C

The printer driver is already built into Windows 10.

Press Windows key + R

Type: control

Hit Enter

Open Devices and Printers

Click Add a Printer, The printer I want isn't listed, Add a local printer or network printer with manual settings, Next, [select the proper port], Next, Windows Update, [wait a few minutes for the list to repopulate], select HP for the manufacturer (not Hewlett
Packard or Hewlett-Packard), and then select HP Deskjet 710c, Next.

The Deskjet 710c and 712c are the same printer, just sold through different channels. The 710c and 712c use the same driver.

Please note, the printer driver might not work, since its 32 bit only. So, if you are running Windows 10 64 bit, you need to consider purchasing a new printer. You can try your luck with the 712c driver.

 

HP Deskjet 710C fails to work under Windows 10

Okay... anyone at Microsoft reading this...

It looks like the Microsoft written driver for the HP DeskJet 710C printer manages to crash the Microsoft Windows 10 print spooler service, and just doesn't manage to transfer data to the printer normally. This despite the printer being on the supported
hardware list for Windows 10.

I'm wondering where I can report this, so this gets looked at and corrected.

 

HP Deskjet 710C fails to work under Windows 10

Also started this question on the HP forums at Solved: HP Deskjet 710C fails to work under Windows 10 - HP Support Community - 5391714

Got a request for some testing there, and didn't want to withold the results from this thread:

Thank you for taking the time to post a reply. It's appreciated.

In regards to your unsupported printer statement for Windows 10, I refer you to http://support.hp.com/us-en/document/c04658195

The recommended driver is the Windows Update Driver.

There areno additional driver options.

And Windows 10 Mobile isn't supported.

So yes, the DeskJet 710C IS a supported printer under Windows 10.

As to step 1: Clean Boot - I upgraded the PC straight from Windows 7, which was printing fine. This precludes any additional program added to Windows 10, since these were also present under Windows 7 and did not hamper the printer in the least.

Step 2: Installer service - The installer service seems to run fine for any other potential install I want to run. It's also used by Windows Update, and that runs without any problems too.

Step 3: SFC for corrupt files - The install was done cleanly, but I'll give it a go. No other parts of Windows give me any problems, just the printer that isn't talked to.

Step 4: My account is part of the Administrator group, and thus has full and unrestricted access to the computer.

Anyways, executed step 1, proceeded with step 2, then ran step 3 three times over the system.

No issues were found by SFC (no integrity violations) for all three runs. I then removed the printer from the system, removed the driver and driver package from the system, after which I rebooted. The system thus came up with a clean boot, a known re-registered
MSIEXEC, and a clean SFC bill of health.

Still, to make sure, redid the unregister and re-register of MSIEXEC, and ran the SFC three more times. No errors found on the SFC. No integrity violations at all. Still as clean as can be.

So then we get to reinstalling the printer... I disconnected the bought printserver, and reconnected the USB->LPT cable. I know that one works, since I've had it working flawlessly under Windows 7. Heck, it printed not 12 hrs prior to me installing Windows
10. I have not touched the cable, and just went with the upgrade, so any defects in the cable I rule out aswell.

Switched on the printer, and gotten to Device Manager. Found a USB device called 'no printer attached'. I suppose that one might be the USB->LPT cable. Eventho the printer itself is turned on, it doesn't see the printer. Removed that device from the device
list. In the printqueue part, it shows the CutePDF printer and the main printqueue. So that's entirely expected. Then I let it scan for hardware changes. The 'no printer attached' device returned...

Said device does tell me this: Device USBPRINT\UnknownPrinter\7&2a4c19f8&2&USB001 could not be migrated. The driver being used for it is Microsoft, and it's reported as 'working correctly' tho.

Going to Devices and Printers to install the printer again. Let it search for devices. Printer is switched on, and connected to the USB->LPT connector. No devices found. So we opt for the device not listed. My printer is older... help me search... Still found
nothing. Then we add the printer manually, using the existing USB001 printerport that we also used under Windows 7. Select Windows Update, to let it search the most recent drivers from Windows Update.

Go to manufacturer HP, select the HP DeskJet 710C. Windows Update lists it, so again, a notice that the printer IS supported under Windows 10. Next, name it, and allow administrative permissions to install the printer. Do not share the printer, and set it as
the default. This page also allows for printing a testpage... Opened the services, and verified the printspooler service as running. Hit the testpage button, and got the notice the testpage was sent to the printer.

The printer in the mean time isn't doing anything. Not even indicating that it's receiving any data whatsoever. Printspooler is still running tho... Check the printerqueue. No job present. Open the printer properties, and retry the testpage. And the printspooler
stops, testpage is left in the queue. Restarted the printspooler service... which immidiatly stops again. Restart it again, and find that the testprint has vanished from the queue. Printer still having done nothing.

Checking the eventlogs (and these are in native dutch, which is the language the OS is installed in):

EventID 1000 - error

Naam van toepassing met fout: spoolsv.exe, versie: 10.0.10586.0, tijdstempel: 0x5632d53b

Naam van module met fout: HPVSCP50.DLL, versie: 1.0.0.6, tijdstempel: 0x4431bcd4

Uitzonderingscode: 0xc0000005

Foutmarge: 0x0000000000010af7

Id van proces met fout: 0x794

Starttijd van toepassing met fout: 0x01d136af13b2f521

Pad naar toepassing met fout: C:\WINDOWS\System32\spoolsv.exe

Pad naar module met fout: C:\WINDOWS\system32\spool\DRIVERS\x64\3\HPVSCP50.DLL

Rapport-id: db66bb4c-b015-4ff4-b4a8-95d1ffc3ad17

Volledige pakketnaam met fout:

Relatieve toepassings-id van pakket met fout:

Further info in the next event which is an EventID 1001:

Foutbucket , type 0

Naam van gebeurtenis: APPCRASH

Antwoord: Niet beschikbaar

Id van CAB-bestand: 0

Handtekening van probleem:

P1: spoolsv.exe

P2: 10.0.10586.0

P3: 5632d53b

P4: HPVSCP50.DLL

P5: 1.0.0.6

P6: 4431bcd4

P7: c0000005

P8: 0000000000010af7

P9:

P10:

Toegevoegde bestanden:

C:\Windows\Temp\WERB911.tmp.appcompat.txt

C:\Windows\Temp\WERB922.tmp.WERInternalMetadata.xml

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_7a42449aa205d1e28f7948dcb8fb5e283822ac_b628c7fe_cab_156eb92f\memory.hdmp

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_7a42449aa205d1e28f7948dcb8fb5e283822ac_b628c7fe_cab_156eb92f\triagedump.dmp

Deze bestanden zijn mogelijk hier beschikbaar:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_7a42449aa205d1e28f7948dcb8fb5e283822ac_b628c7fe_cab_156eb92f

Analysesymbool:

Opnieuw zoeken naar oplossing: 0

Rapport-id: db66bb4c-b015-4ff4-b4a8-95d1ffc3ad17

Rapportstatus: 4

Opgedeelde bucket:

Followed by another one:

Foutbucket 120354998022, type 4

Naam van gebeurtenis: APPCRASH

Antwoord: Niet beschikbaar

Id van CAB-bestand: 0

Handtekening van probleem:

P1: spoolsv.exe

P2: 10.0.10586.0

P3: 5632d53b

P4: HPVSCP50.DLL

P5: 1.0.0.6

P6: 4431bcd4

P7: c0000005

P8: 0000000000010af7

P9:

P10:

Toegevoegde bestanden:

C:\Windows\Temp\WERB911.tmp.appcompat.txt

C:\Windows\Temp\WERB922.tmp.WERInternalMetadata.xml

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_7a42449aa205d1e28f7948dcb8fb5e283822ac_b628c7fe_cab_156eb92f\memory.hdmp

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_7a42449aa205d1e28f7948dcb8fb5e283822ac_b628c7fe_cab_156eb92f\triagedump.dmp

Deze bestanden zijn mogelijk hier beschikbaar:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_spoolsv.exe_7a42449aa205d1e28f7948dcb8fb5e283822ac_b628c7fe_0f5ebde2

Analysesymbool:

Opnieuw zoeken naar oplossing: 0

Rapport-id: db66bb4c-b015-4ff4-b4a8-95d1ffc3ad17

Rapportstatus: 0

This is repeated a couple of times (I restarted the printspooler twice to get it back to a running state again), and I've not included the files mentioned, since they might be too extensive for this forum.

So it might be the USB cable... Lets take that out of the equation, and switch to the printserver.

Reconnected the printserver, and connected to the IP address I configured for the device.

Once I reconnect the printserver to the printer, and ask it what kind of printer it sees, it tells me faithfully it's an HP Deskjet 710C. So the connector on the printer isn't faulty at all.

So then we change the USB001 interface with a TCPIP interface that points at the printservers IP. I've done this numerous times at work (sysadmin), so no real problem there. Printer properties, ports, we select the IP port. Apply, and retry the print. And again
the printspooler stops working. Restarted the service... and it stops again... And after the second restart, the spooler remains in operation, but the testprint has gone from the printqueue.

Your possibility of step 4 isn't really applicable. I am an administrator on the system, and know I have access to everything. I've run all of this under my account which is administrator equivalent, and done so by selecting 'run as administrator' a few times.

I also want to point out these threads:

Deskjet 710C not printing after Windows 10 Upgrade - HP Support Community - 5178257 - 3 people indicating problems with their 710C printers under Windows 10

http://h30434.www3.hp.com/t5/Inkjet-Printing/driver-for-deskjet-710c-for-win-10/td-p/5205449 -

Seems the problem also already occurred under Windows 8/8.1:

http://www.eightforums.com/drivers-hardware/45025-windows-8-1-x64-printer-problems.html - Specifically the 64 bit version seems to have issues

http://h30434.www3.hp.com/t5/LaserJet-Printing/Deskjet-710C-and-Windows-8-64-Bit/td-p/2156247

http://h30434.www3.hp.com/t5/Printe...-print-in-windows-8-1-update-x64/td-p/3810916

https://social.technet.microsoft.co...rs-x64-for-deskjet-710c?forum=w8itprohardware

And Windows 10 is pretty much a progression build on Windows 8/8.1 so the problem seems to have been around for way longer.

HP refers to Microsoft for the driver, but it seems the 64-bit Microsoft driver is not up to the task of talking to this HP printer. Microsoft in the mean time seems to pretend nothing is actually wrong, because probably 'the DeskJet 710C is a dinosaur and
thus is not used by anyone anymore'. While I agree the Deskjet 710C is a dinosaur of a printer, it's also one of the finest examples of HP products to survive for such a long time, and still function properly.

Going with the above test results, and my findings of my previous posts, aswell as the found posts indicating similar problems, I still stand with my reasoning that the Microsoft provided printerdriver on 64 bit for the HP DeskJet 710C is faulty.