Windows 10: HP Desktop model 750-177c x64 based will not read/write from/to CD-Rom DVD - HP CDDVDW...

Problem: HP Desktop model 750-177c x64 based will not read/write from/to CD-Rom

Unclear when the problem first occurred. I had not used or tested CD-Rom drive for months.



Drive F:

Description CD-ROM Drive internal

Media Loaded No

Media Type DVD Writer

Name hp CDDVDW SU-208GB

Manufacturer Standard CD-ROM drives

Status OK

Transfer Rate -1.00 kbytes/sec

SCSI Target ID 0

PNP Device ID SCSI\CDROM&VEN_HP&PROD_CDDVDW_SU-208GB\4&3B8E2786&1&010000

Driver C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS 10.0.20180.1000, 192.00 KB 196,608 bytes, 07/26/20 7:26 AM





Attempts to diagnose/ correct / repair:

• Tested with multiple CDs and DVDs, both with and without data. Failed on the HP desktop Build 20180, all media worked on HP laptop running standard Windows GA
• Delete device driver. Reboot – no impact. Still failing in exact same way.
• No error codes on device. Device status always say “This device is working properly”
• Driver Details: Microsoft, 06/21/06, V 10.0.20180.1000. signer MS
• Events log:
  • Device SCSI\CdRom&Ven_hp&Prod_CDDVDW_SU-208GB\4&3b8e2786&1&010000 was migrated.
  • Last Device Instance Id: SCSI\CdRom&Ven_hp&Prod_CDDVDW_SU-208GB\4&3b8e2786&1&010000
  • Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
  • Location Path:
  • Migration Rank: 0x0
  • Present: false

• Deleted SATA control device, rebooted, installed default SATA device. Rebooted, no impact. Still failing.
• Tried to re-assign CD-rom driver to F: Rebooted, no impact. Still failing.
• Downloaded from Windows Catalog most current version of SATA control device. Rebooted, no impact. Still failing.
• Ran HP hardware diagnostics. Test always fails at 1% saying no media in reader
• When you view My Computer and with a cd or dvd loaded, you can see the CR-Rom device, and if you click on properties with any cd or dvd loaded, it says Used Space 0 bytes, Free space zero bytes, Capacity 0 bytes. If you double click on device, with any cd or dvd loaded, it says “Please insert a disc into drive F:”
• Boot into Safe Mode... no impact... still fails as described above
• Ran following diagnostics, and all came back clean:
• • SFC /Scannow
  • DISM /Online /Cleanup-Image /CheckHealth
  • DISM /Online /Cleanup-Image /ScanHealth
  
  
  
  Microsoft Windows [Version 10.0.20180.1000]
  
  c 2020 Microsoft Corporation. All rights reserved.
  
  
  
  C:\WINDOWS\system32>sfc /scannow
  
  
  
  Beginning system scan. This process will take some time.
  
  
  
  Beginning verification phase of system scan.
  
  Verification 100% complete.
  
  
  
  Windows Resource Protection did not find any integrity violations.
  
  
  
  C:\WINDOWS\system32>DISM /Online /Cleanup-Image /CheckHealth
  
  
  
  Deployment Image Servicing and Management tool
  
  Version: 10.0.20180.1000
  
  
  
  Image Version: 10.0.20180.1000
  
  
  
  No component store corruption detected.
  
  The operation completed successfully.
  
  
  
  C:\WINDOWS\system32>DISM /Online /Cleanup-Image /scanhealth
  
  
  
  Deployment Image Servicing and Management tool
  
  Version: 10.0.20180.1000
  
  
  
  Image Version: 10.0.20180.1000
  
  
  
  [==========================100.0%==========================] No component store corruption detected.
  
  The operation completed successfully.
  
  
  
  
  C:\WINDOWS\system32>
  

Thanks in advance for any assistance!


Kevin

:)

 

HP DVD ROM not reading/writing CD

I have HP 430 Notebook, my DVD writer was working properly with windows 10 however after updation to windows 10 version 1511, DVD drive stop reading and writing and shows message "Kindly insert disk".

I reinstalled the driver but it does not work. Kindly advice any solution.

 

Cannot write to DVD/CD-Rom

Running the latest version of Windows 10. Not sure when this occurred as I don't write to the DVD-CD-Rom drive often.

I created the DVD as read/write data to be used similar to a flash drive back in 2017..

I can read the files on the drive, but I cannot copy files from the C: drive to the DVD/CD-ROM drive.

Any help on fixing this problem is greatly appreciated.

Thanks!

An update:

I can write to the DVD-CDROM file by using the CMD: copy

But I cannot drag & drop files from c: drive to the DVD/CD-ROM drive via Windows.

 

how do I open the cd/dvd disk drive on the back of the HP envy all-in-one?

Hi,



Thank you for writing to Microsoft Community Forums.



For better clarity, please let us know:

• When you say, “how do I open the cd/dvd disk drive on the back” are you not able to open the drive to enter a disk or trying to replace the drive?
  
• What is the exact model number of the HP Envy PC that you are using? To check type:
  msinfo32 in the search bar on the Taskbar and hit
  Enter.
  

If the CD/DVD drive is not getting detected on the computer, I would suggest you to refer the steps mentioned in the HP article
HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8).



If you are unable to burn CD/DVD using the drive, I suggest you to refer the steps mentioned in the HP article

HP PCs - CD or DVD Drive Cannot Burn Discs (Windows 10, 8).



Please provide more information on the issue that you are facing to help you with the appropriate steps.



Regards,

Nikhar Khare

Microsoft Community - Moderator