Windows 10: HP ENVY 13-aq1013dx Laptop screen has this weird issue

Dear Community,



I have a user in my company whom we have given a new laptop [HP ENVY 13-aq1013dx]. He is having a weird issue on his screen.

I am sharing a video in a below link for demonstration.

The screen gets shaky and jerky.

The user says that he has experienced this issue getting worse when he has multiple apps opened. The issue is random, it appears and disappears on its own.

Please take a look at the video and help me out in this regard.

Here is the link:

https://crescentpk-my.sharepoint.com/:v:/g/personal/seema_kanwal_crescent_com_pk/EfLFpTEU3JFPowWu3JX...


PS: His laptop has windows 10 2004 installed

I have a feeling it could be due to windows freez.

:)

 

HP ENVY 13-aq0011ms needs a suitable PEN

Dear HP,

I am Shaik Maabu Subhani,

This is my Laptop Model " HP ENVY 13-aq0011ms "

I need a suitable PEn to write on my touch screen.

Kindly suggest me a PEN to suitable to my Laptop.

Regards,

Shaik Maabu Subhani.

 

HP Envy x360 with 1440p screen?

So I bought a refurb HP Envy x360 with the AMD FX 9800P and recently discovered I could set the screen resolution to 2560x1440 despite HP advertising this machine as only being capable of 1920x1080. Has anyone else bought one of these and found they could change the resolution to 1440P? I was thinking maybe since mine is a refurb that it was originally returned for some kind of screen issue and they replaced the screen with whatever they had lying around that day, which could well have been a screen meant for a Spectre, and not an Envy, since the Spectre does come with a 1440p screen. Would a mistake like this even be possible? It came in an Envy box and it says Envy everywhere on the laptop where it should say it. There is no external evidence that this might actually be a Spectre and not an Envy. So is this a fluke or all of these capable of displaying 1440p instead of being limited to 1080p as advertised?

 

hp envy laptop

New hp envy laptop kb backlight wont stay on long enough. works ok but goes to sleep to soon. press any key works fine but once the kb is lighted is goes dark in a few seconds. not windows issue since there is no settings for it. it is driving me nuts.. haven'tt found a hp number call for help. it is still under warranty. I would hate to return it since I spent a lot of time setting it up. any sage wise advice out there??

hp envy laptop 13 ba-oxxxx
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product 00325-96708=02228-aaoem