Windows 10: HP Envy 5530 Printer Software won't install

Discus and support HP Envy 5530 Printer Software won't install in Windows 10 Drivers and Hardware to solve the problem; I think I must have lost the disc that came with my printer. Wish I had it! Yes, I have downloaded the software from the link you provided earlier... Discussion in 'Windows 10 Drivers and Hardware' started by ChristineL, Dec 7, 2015.

  1. HP Envy 5530 Printer Software won't install


    I think I must have lost the disc that came with my printer. Wish I had it!

    Yes, I have downloaded the software from the link you provided earlier today. As I've been trying to get my printer problem fixed, I finally got the printer icon to show up on my computer again, but nothing will print. When I was using the set up Wizard for my Printer, it asked to print a test page. I clicked on "print test page" and nothing happened and I got an error message.

     
    ChristineL, Dec 8, 2015
    #16

  2. Run Scan and print Doctor again and see if that will fix the problem.

    Let me know how you get on again
     
    hTconeM9user, Dec 8, 2015
    #17
  3. ChristineL, Dec 8, 2015
    #18
  4. HP Envy 5530 Printer Software won't install

    Using Print and Scan Doctor didn't help. I asked an employee at Staples and he asked me what type of virus protection I had. When I told him that I had Avast, he told me to turn off Avast or completely uninstall Avast when I try to connect my printer. My concern is that after I uninstall Avast, how do I get it back on my computer. I just renewed my subscription with them a couple months ago and now I wish I would have gotten a different virus protection program. The man at Staples told me that Avast does not like Windows 10.
     
    ChristineL, Dec 8, 2015
    #19
  5. davidhk Win User
    You can always reinstall Avast and re-register. Can you ?
    Avast | Download Free Antivirus for PC, Mac & Android
     
    davidhk, Dec 8, 2015
    #20
  6. Yes he can but there might be a problem.
    It may work with avast uninstalled but once it goes back on he may hit the same problem again of not being able to print,
    Also hope he updated his drivers from HP Forum and not using Microsoft ones.
    He can use 8.1 drivers if he cant find 10 ones from the HP site
     
    hTconeM9user, Dec 8, 2015
    #21
  7. davidhk Win User
    1. Just uninstall Avast and see if everything turns out ok as the Staples man said.
    2. Then reinstall Avast and again see if there is any ill effect.
    Worse comes to worst, you can always select another security program. There are other free programs available. But one step at a time.
     
    davidhk, Dec 8, 2015
    #22
  8. HP Envy 5530 Printer Software won't install

    I am a "she" not a "he." *Smile

    Yikes! It sounds like I may have to ditch Avast entirely and I renewed my subscription in August.

    Do you know of a virus program that works well with Windows 10? The man at Staples mentioned Kasperksy as one of the good anti-virus programs.



     
    ChristineL, Dec 8, 2015
    #23
  9. davidhk Win User
    You can try AVG, if you must look for a replacement.
    AVG Free Antivirus Download | Virus Protection Software

    Just for your information.
    Since I had Windows 8, then 8.1, then Windows 10 Insider Previews, then Windows 10 RTM, I never use a 3rd party AV program.
    All I am using is the Windows own Windows Defender as my Real-time Protection, and Malwarebytes free edtion as my On-demand Protection.
    I never have security issues. And that's about 3 years now.

    Whether you want to employ a 3rd party AV is entirely your choice. I am just telling what I use for reference purpose only.
     
    davidhk, Dec 8, 2015
    #24
  10. The lady has just repaid for it again so got to try and sort it otherwise he has wasted his money
     
    hTconeM9user, Dec 8, 2015
    #25
  11. davidhk Win User
    How do you know the OP has to pay for it ?
    All avast , free or paid versions need to register.

    By the way, I do not care to correspond to you.
    You have anything to say, say it to the OP.
     
    davidhk, Dec 8, 2015
    #26
  12. Sorry I did not mean any offence on calling you a he.
    Did you update your drivers as well from the HP Site
    Also use Windows Defender if you have to change and then notify Avast that you are having a problem if it turn out to be them
     
    hTconeM9user, Dec 8, 2015
    #27
  13. HP Envy 5530 Printer Software won't install

    Just what she put
    renewed my subscription in August.

    Also just putting you right on a question
     
    hTconeM9user, Dec 8, 2015
    #28
  14. davidhk Win User
    Register = subscription.

    User have to register every year.
     
    davidhk, Dec 8, 2015
    #29
  15. davidhk Win User
    ChristinL,
    Would you please tell us whether you use the pay-for Avast edition, or the free edition ?
     
    davidhk, Dec 8, 2015
    #30
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HP Envy 5530 Printer Software won't install

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