Windows 10: HP Envy crashes often whenever I do screen sharing in MS Teams and/or use touch interface

Discus and support HP Envy crashes often whenever I do screen sharing in MS Teams and/or use touch interface in Windows 10 BSOD Crashes and Debugging to solve the problem; I have always had challenges running Hardware Virtualization on my HP Envy x360 laptop. Every time I enable it, the system won't boot and after several... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by SureshDookeran, Apr 19, 2020.

  1. SURESHDOOKERAN
    SureshDookeran Win User

    HP Envy crashes often whenever I do screen sharing in MS Teams and/or use touch interface


    I have always had challenges running Hardware Virtualization on my HP Envy x360 laptop. Every time I enable it, the system won't boot and after several boot attempts the system will boot into recovery mode.


    I ended up getting back into the BIOS and disabling the Hardware Virtualization and voila! The machine boots successfully!?


    So I decided to uninstall the AMD Drivers from HP and reinstall the AMD Driver direct from AMD's site. This appears to have fixed the Hardware Virtualization issue sort of. I can enable the feature and run VMs on the computer, but now I have random failure during Microsoft Teams calls where I do screen sharing or when the touchscreen is in use.

    :)
     
    SureshDookeran, Apr 19, 2020
    #1
  2. ZBOOK
    zbook Win User

    HP Envy TouchSmart 4-1115dx NO TOUCH in Win10 /w SSD

    HP ENVY TouchSmart Sleekbook 4-1115dx More Support Options | HP® Customer Support

    See if you can run through these troubleshooting steps:

    HP PCs - Troubleshooting Touch Screen Issues (WindowsÂ*10, 8) | HP® Customer Support


    Step 1: Confirm the computer has a touch screen
    Step 2: Enable and reinstall the touch screen driver in Device Manager
    Step 3: Configure the touch display
    Step 4: Install Windows updates
    Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics
    Step 6: Adjust the power management settings for your touch screen
    Step 7: Perform a hard reset (notebook PCs) or full shutdown and restart (All-in-One PCs)
    Step 8: Update the BIOS and graphics driver
     
    zbook, Apr 19, 2020
    #2
  3. KLUND1
    KLund1 Win User
    HP Envy TouchSmart 4-1115dx NO TOUCH in Win10 /w SSD

    Thanks for the long reply! The effort is much appreciated!
    My responses in bold

    Again many thanks.
    Any other thoughts or suggestions, from anyone??
     
    KLund1, Apr 19, 2020
    #3
  4. SHARONDEATRICK
    SharonDeatrick Win User

    HP Envy crashes often whenever I do screen sharing in MS Teams and/or use touch interface

    My touch screen suddenly does not respond HP Envy All In One

    I don't know why but the touchscreen on my HP Envy All in One quit working today and I can find no resources on line to help. The only one I have found says to go to :

    • Expand the Human Interface Devices heading.

    • The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.

    • If the option to enable the device is included in the menu, click Enable.

    When doing so, there is no"HID-Compliant Touch Screen" option. I don't know if something has happened in the last day to remove it.

    It worked yesterday. Any advise out there. The bloody computer is only a couple of months old.
     
    SharonDeatrick, Apr 19, 2020
    #4
Thema:

HP Envy crashes often whenever I do screen sharing in MS Teams and/or use touch interface

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