Windows 10: Hp Envy x360 15m Windows Hello

I've been trying to set up my fingerprint unlock option with Windows Hello but it isn't giving me the option to. It's telling me that my device might not be compatible, but I've checked your website and it lists my computer as a compatible device for Windows Hello and I have all the current updates. Can someone help me figure out why I'm unable to use it?


Thank you!

:)

 

HP ENVY x360 Touchscreen and Driver issues

Hi Milad,

Thank you for posting your question in the Microsoft Community.

I appreciate the efforts taken by you in troubleshooting this issue. The details provided helps us to avoid repeating the steps.

This issue can occur if some of the system files and drivers are not working as expected.

Suggest you to refer and follow the steps from this article on ‘Troubleshooting Touch Screen issues’.

Important: Your screen resolution needs to be at least 1024 x 768 to have multiple windows and apps on your screen at the same time.

Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

Follow these steps to uninstall the driver from the PC.

1. Open Device Manager.
   
2. Select the arrow next to Human Interface Devices and select HID-compliant touch screen.
   
3. Right-click (or tap and hold) the name of the device, and select Uninstall.
   
4. Restart your PC, and Windows will attempt to reinstall the driver.
   

You may also want to
download the drivers from the OEM HP website and install it to check if that helps.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

HP ENVY x360 - 15m-cp0011dx pen compatability?

I don't know which pens are compatible with this specific model of the HP Envy x360. I've seen many different answers for later models. Right now, I'm just using a rubber-tipped off brand stylus. Which digitized pens work best for this model?

 

windows hello face problem...

can anyone tell me why I don't see the "face" option in my WIndows Hello settings. I only see "fingerprint". I have an HP Envy x360 convertible 15m-cn0xxx. It has an IR camera.
thanks!