Windows 10: HP laptop sound problems

Discus and support HP laptop sound problems in Windows 10 Drivers and Hardware to solve the problem; Hello, I have an HP laptop which I use for school, but in the last 2 weeks I've been having sound problems with it, when I turn on my laptop and I log... Discussion in 'Windows 10 Drivers and Hardware' started by eduardoespinoza2, May 23, 2020.

  1. HP laptop sound problems


    I have an HP laptop which I use for school, but in the last 2 weeks I've been having sound problems with it, when I turn on my laptop and I log in into my user usually the sound icon seems to be right, but when I open any app that requires sound, like Opera GX, a YouTube video, etc. It stops working and I see an "X" on it. I launch the troubleshoot option but it doesn't fix the problem, I have to restart my laptop about 3 times to make it work again, and because of this apps stop working and it's really annoying.

    I already updated Windows 10 to the last version at the moment, my laptop specifications are this:

    Ryzen 5 3500u, Radeon Vega 8, 12 GB RAM.

    I hope you can help me, and thanks beforehand.


    eduardoespinoza2, May 23, 2020
  2. Jimmyb Win User

    HP Pavilion X2 upgrade to 1709 - no sound

    I eventually got my detachable laptop to upgrade to Fall Creator, and was very pleased, then noticed that when I received notifications there was no sound, checked all the usual suspects, volume, system sounds, drivers, etc even plugged a headset in, no sound. Using the HP troubleshooter, its first step was to take me through Windows troubleshooter, through the drivers uninstall, it even had me reset my BIOS. HP have a hardware tester built into the UEFI, and on following the instructions, sounds out of the speakers, indicating a pass, but still no sounds from W10. The last suggestion from HP was to update the BIOS, however knowing the system worked before the upgrade decided against that. I followed the roll-back instruction, and after noting the audio drivers in 1709, found the same drivers in the roll backed version, but the sound was working again - bizarre!
    Jimmyb, May 23, 2020
  3. dalchina Win User
    Hp laptop screen won’t display except occasionally

    - this suggests BIOS corruption or a hardware problem...
    Whilst you might try flashing the BIOS (updating it may be necessary to run Win 10- witness your problem above), you also say you have access to it.
    Do you hear any beeps or sounds?

    Try steps 1,2 here:
    Laptop freezes at HP logo without loading circle - HP Support Forum - 5997641

    Check the version of your BIOS vs that listed on HP's site for your laptop.

    I'm also wondering if this might be related to your CMOS battery inside your laptop. (This should be a normal circular battery).
    How to replace the CMOS battery
    - but that's just a thought.

    Worth asking on the HP forum.

    Sorry that's not how to create a bootable disk. All that disk is is data storage- as you just copied the files to it.

    Please see:
    How to Create a Bootable DOS USB Drive
    for one way to do it using a free program.

    However, given the above, doing that isn't likely to help you I'm afraid.
    dalchina, May 23, 2020
  4. Opie540 Win User

    HP laptop sound problems

    sound distorted after windows 10 anniversary upgrade

    This is where I'm at on my HP laptop with Windows 10 and the Anniversary update.

    I completed step #3 "hardware and sound" but that took me to an option for "sound, speakers." There was no "properties" as step #4 suggests. I selected "sound, speakers" and then found "properties." After selecting "properties" there was no "enhancements
    tab" as step #5 suggests.

    Regardless, I then uninstalled the realtek audio driver. I noticed that when I did this without restarting my laptop that the sound was now tinny, but not distorted as it was previously. After restarting, the sound was again full, yet distorted.

    Realtek still shows in my programs list, though it shows no memory is used.

    Thanks for your continued help.
    Opie540, May 23, 2020

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