Windows 10: HP laptop w11 Bluetooth 5.0 issue

Hi when I connect my Bluetooth 5.0 airpods on my laptop. The frequency increases and after 1-5 minutes it will show connect or disconnect. This happens ever 5-6 secs. It disconnected for a shorthcwhile like milliseconds. I don't have issue before prior upgrading to windows 11. Already checked drivers. Please help.

:)

 

Serious Bluetooth issues after updating to W11 from W10

Windows 11 21H2 updated from Windows 10

on an HP Pavilion Gaming Desktop i7-9700

In W10, I had no trouble with Bluetooth

After Update to W11 = (major) Bluetooth Issues

Bluetooth devices all get easily recognised and connected to W11

(W11 shows the device is connected = and the device shows it is connected)

However, this is where the issues start:

Problem 1

There is no sound!

= To get a sound I have to disconnect and remove the device from W11 list = and then reconnect = then I get sound through device = BUT:

Problem 2

The sound is always FULL VOLUME

Solutions tried:

I have tried (several times) uninstalling drivers and after a new start, Windows 11 has reinstalled drivers:

Bluetooth Device (RFCOMM Protocol TDI) (10.0.22000.1)

Realtek Bluetooth 4.2 Adapter (1.8.1037.3005)

Realtek(R) Audio (6.0.9163.1)

I have also uninstalled audio drivers and reinstalled (several times)



Other solutions tried:

1. I have tried setting the sound to a low value = restarting computer = still full volume (tried several+ times)
   
2. I have tried setting the sound to a low value = removing the device from the list = reconnecting OR = first restarting the computer
   
3. Tried many variations of above
   

= always full or nearly full volume

Another incident I got with this:

One time it appeared to have worked = volume was at previous set low volume = I thought it was fixed = listened to music (sound was low but I had some doubt about the quality of sound) = after about three songs the next song was slightly louder (but not much) but because I was listening with headphones, I wanted to turn it down just one setting = pressed the minus key to turn down one setting = as soon as I pressed the minus button it sprang to full volume (damaging my ears)



I have run DISM / RestoreHealth to make sure there is no system corruption



I have had to stop using Bluetooth devices as I cannot find and resolve problem.

(I have to say that I am also not that happy with the audio sound since updating to W11 = it is too variable when using over browser = sometimes the sound is as good as it was in W10 = but often I have to turn it real high to hear properly)

 

Bluetooth issues

My initial reply to the OP I linked to a review with specs showing the notebook supporting Bluetooth 2.1...

Also if you click the more product details link on your linked page and scroll up, you'll see this...





Which also lists Bluetooth.

 

Bluetooth issues

Hi, bn1217,

How recent want this purchase? Because that particular notebook has been around since 2011 - HP EliteBook 2760p Review. Anyway according to the spec's listed there it does have Bluetooth, but it's 2.1, where today's spec is 4.1.

That said, that's a really old laptop and you might see if there are Bluetooth drivers for that thing. You might also check your Bluetooth settings under Settings, Devices, Bluetooth, and make sure Bluetooth is turned on...