Windows 10: HP laptop webcam stopped working, and driver problems

One day my integrated webcam worked, the next day it didn't and hasn't since.
Under device manager, I had no "Imaging devices" listing, and no cam under "Sound, video and game controllers". Then under View, I checked show hidden devices and Imaging devices appeared, with my cam in it. But the cam still wouldn't work.

As suggested by online guides, I tried clicking roll back driver, but after asking if I really want to, and clicking yes, it wouldn't do anything.
Then also as suggested, I removed the device (and driver) from device manager, and rebooted, but Windows didn't reinstall the cam and now it's gone. I clicked action>scan for hardware changes, but it didn't work.

Settings > Privacy > Camera > "Let apps use my camera" is checked.
I have no camera app under Settings > Apps > Apps & features > Camera. I don't think that's required though is it? I think that's one of the many default apps Windows installs that either I or my work tech support removed, as they did remove several of them through pushed updates not long after we got these laptops.


I downloaded HP Universal Camera Driver for my laptop model from:
Access Denied
The driver unpacks to C:\SWSetup, which leaves a bunch of folders and subfolders and no instructions (unlike what the driver website says, which is follow the onscreen instructions). I went to C:\SWSetup\SP85691\Realtek and ran setup.exe, which seemed to install it, and I rebooted. But I still don't have the cam in devmgr.

FYI, other choices the downloaded file unpacked were:
under C:\SWSetup
SP77379
SP77379_H
SP85691 (this is also the name of the original file I downloaded, so not sure why the other two folders are there)

under C:\SWSetup\SP85691
Realtek (in device manager, my driver page said Realtek)
Sonix
Sunplus


Not sure if it's related but the internal mic also stopped working a few months ago, and I've been using a USB headset mic instead. I haven't tried installing new drivers.

:)

 

Webcam drivers for HP Pavilion X2-10


The Webcam on this laptop has been working fine for some time, but just recently it stopped working and I believe this occurred after one of the automatic upgrades. Following considerable investigation I find that I have 2 drivers under Imaging devices, they are as follows.

A Intel(R) Imaging Signal Processor 2400
B Intel(R) AVStream Camera

When it stopped working B was the driver showing under Imaging devices.

I also discovered that when I "updated" the driver and selected A the webcam worked and I thought problem solved but when I close down and then restart the webcam no longer works. The device listed in Device manager is still A. If I "update " still driver A the webcam works again.

Driver B is still present but only when I get to "Select the device driver to install". I do not select it.

How can I get out of this loop? Will deleting driver B help and if so how do I do this?

Any help appreciated.

I should say the HP is Win 10 Home

 

HP Webcam Help.

I have a webcam problem myself. I have an older Logitech quickcam that doesn't have drivers released for Vista and isn't autodetected. There's no model listed. It's round with a 3 point base. The disc that came with it didn't have Vista and new quickcam drivers don't work with it.

Anyway to avoid buying a new one and getting this one to work?

 

Problem in accessing Webcam on Windows 10 HP Probook 4430s laptop

Hi Tony,

• Did you try installing the webcam drivers from HP support site as suggested by Yeshwanth?

You may try the suggestions provided from this HP support site and check if it helps.

HP PCs - Webcam Troubleshooting (Windows 10, 8)

HP PCs - Webcam Troubleshooting (Windows 10, 8) | HP® Customer Support

You may also refer this Microsoft Blog to fix the webcam issue on Windows 10:

How to fix Windows 10 issues with cameras when the Windows Camera app fails to launch

How to fix Windows 10 issues with cameras when the Windows Camera app fails to launch

Regards,