Windows 10: HP Laser Multifunction Printer 137fnw not scanning

When trying to scan with an HP Laser MFP 137fnw the windows scanning app returns a message that the scanner should be connected. The printer is printing but the scanning option is not working under Windows 11

:)

 

HP Launches New 24-inch DesignJet T830 Multifunction Printer

HP Inc. today announced the new HP DesignJet T830 24-Inch Multifunction Printer, an ultra-compact, versatile large format printing solution for architects, engineers and construction teams to seamlessly collaborate onsite and across sites by printing, copying, scanning and sharing plans with a single device. The 24-inch T830 printer joins the HP DesignJet T830 Multifunction Printer Series creating a portfolio that can handle any size project, yet offering the same HP DesignJet quality and reliability in what is now the most compact MFP device available in the market.

"HP multifunction printers open new ways to help professional teams communicate and collaborate using a single device. Our customers are increasingly demanding solutions that enable them to share easily, including agile transitions from digital to hard copy and back," said Guayente Sanmartín, General Manager and Global Head, HP Large Format Design Printing, HP Inc. " It's amazing to bring the most advanced HP printing technologies to support the teamwork of architects and engineers designing and building the future."







In its first product demonstration, the 24-inch T830 printer will debut at Autodesk University, Las Vegas, November 14-16, in the HP booth (# A517). In another HP DesignJet product development, HP announced the expansion of HP Click to all HP DesignJet T-series printers. With no need for a driver, the software offers easy, simple one-click printing, plus drag and drop multipage PDF printing and real-print preview, while optimizing media usage and costs. New HP DesignJet T120 and HP DesignJet T520 printers now also offer faster printing speeds.

Evolve team collaboration with HP DesignJet multifunction printers
Ideal for architecture studios and construction offices preferring a smaller footprint, the HP DesignJet T830 24-Inch Multifunction Printer offers a convenient solution with a range of communications options that can help increase collaboration. Print, scan, copy, and share drawings, project schedules, renders, presentations, and more.

Benefits and features of the new printer include:

• Immediately share project meeting results to peers and partners. Print A1/D sized prints in up to 26 seconds.
• Wireless printing from smartphone, tablet or computer with Wi-Fi Direct and HP Mobile Printing3
• Use scanner to make copies of originals for use in the field while preserving the master.
• Copy sketches and hand-annotated drawings for immediate team distribution.
• HP Smart app to share scanned images with email contacts, post to cloud
• HP Click printing software for easy printing of project sets and PDF documents
• Flexibility to also print half-sized documents with A4/A3 input tray

 

2320 MFP - HP Multifunction Printer Will Not Scan in Windows 10

Have been troubleshooting my Multifunction (Print/Copy/Scan) HP Printer for the past week, since my upgrade to Windows 10. The print functions work great - with either drivers-only from Windows Update, or the Full Software from HP, but the scan functions
do not work at all. Both worked in Windows 7 and when I checked compatibility with Windows 10, I was not warned of the incompatibility.

Have tried multiple steps, including uninstalling drivers and software (multiple times), running a scannow, running troubleshooters, and stopping/starting services that fall under the Windows Imaging Acquisition.

Here are some details of my steps:

• Uninstalling/Reinstalling Software and/or Drivers
  • Could only install software without errors if I had turned off UAC, completely removed all drivers and software, unplugged power and USB from my printer, disconnected my internet, and had just done a restart.
  • Using the software vs using drivers-only made no difference to the scan function but the software did open a dialog box to start the scan:
    • Error: "The software had trouble scanning or was cancelled. Please try again."
  • If try to initiate a scan manually from the printer:
    • Error: "Waiting for PC"

• Running a Scannow
  • opened an administrator cmd-prompt and typed "SFC /SCANNOW"
  • this took about 20 minutes and I tried it twice (before and after a restart)
  • it went through the entire process, but it could not fix all the errors it found
  • I looked at the log file that it produced, but it was extremely long, and I could not find anything that could help me
• Stopping and Starting Windows Services
  • During the use of the HP Print and Scan Doctor,
    Found Here
    • I received a Windows error from within its troubleshooter:
      • Error: "Windows (WIA Scan) Error - Please save your work, and then close all applications. Remove power from your printer by pulling out the printer's power cord. Plug it back in, turn it back on and then click "Restart Computer." After
        the computer restarts, run this utility again.
    • I assume that it thought the WIA services were not running - but they were, so restarting did not help.
  • Next I went into Windows Services and had a look at the Windows Image Acquisition service"
    • It only lists one service dependency (properties - dependencies tab):
      • Remote Precedure Call (RPC), and two sub dependencies:
        • DCOM Server Process Launcher, and
        • RPC Endpoint Manager
    • Shell Hardware Detection was missing from this list; however, it was listed and running in the main services window
  • I stopped and started all of the services listed above (all were already running and set to automatic start-up)
  • Still no scan
  • Note: connecting my camera via usb captures all images as normal so WIA is working
• Running the compatibility troubleshooter on my HP scan executable (hppscan8.exe)
  • "Issues found: Incompatible Program Detected"
    • "Fix program - hppscan8"
    • "Compatibility modes applied - Windows Vista (Service Pack 2)"
    • "Fix didn't work"
    • Note: the troubleshooter chose Vista, but I also ran it for Windows 7 (where it used to work) and got the exact same errors.

When I have a look in Device Manager (HP software is installed), it appears as if the scan portion of my printer is installed under Imaging Devices. However, what I see listed here is "HP PNP Scan Null." Scan null sounds not very good to me, and when I go
into Properties, I see "No drivers are installed for this device." Under the Events tab, I also see,

• "Device install requested"
• "Device not migrated"
• "Device installed (hppscnd.inf)
• "Information - Device USB\VID_03F0&PID_5917&MI_00\6&2b15410&2&0000 requires further installation."

I don't know why my scanner issues did not come up in the Windows 10 Upgrade Confirmation test. The hardware may be part of a larger piece of hardware, but it is listed in my device manager - meaning Windows Update had access to its hardware IDs and drivers
during this test.

If anyone has any ideas on how I can get my MFP's scanner in working order, please let me know. I am concerned that my only option is to do a full reformat and reinstall my OS, but do I go back to Windows 7 or stick with Windows 10?

Thanks!!

 

Cheap printer/ink

I'd suggest an inexpensive laser printer. I like Brother because of their driver support for old printers. (Better than HP or Canon, IMHO.) Large capacity toner cartridges are relatively inexpensive, for black and white.

Color laser is another matter. I have one, but don't use it as much as a B&W multifunction device.

Laser printers are also better if you don't use the printers a lot. No print head clogging due to dried ink.

Lasers (cheap ones, at least) are unsuitable for photo printing, if that matters.