Windows 10: HP Officejet printer keeps going offline only on Windows 10

I have 2 printers (Epson & HP Officejet) & 2 computers (Windows 10 & Windows XP). Every time I reboot my Win10 machine (& sometimes even if I don't reboot), my HP printer goes offline, but just on my Win10 machine. I have no problem with it working on my WinXP machine. And the Epson always is available on both machines.

I can reconnect the HP printer by unplugging the printer & plugging it in again, but this happens almost daily & is very annoying. I also notice that in Windows XP, when I right click a printer shortcut, the context menu has an option to "use printer offline" or "use printer online". No such option appears when I right click a printer shortcut on my Win10 machine.

The only thing I notice different is that my HP printer is connected via ethernet to Win10 (but I think also through WiFi) but my WinXP machine accesses the HP printer only through WiFi (image attached).Is there a network or printer setting that I'm overlooking that keeps causing this problem?

Thank you in advance,




:)

 

HP printer keeps telling me it is offline.

Hi,

Sorry for the inconvenience caused to you. I suggest that you refer the following help article by HP support and try the steps provided to fix this issue.

HP Printers - Printer is Offline (Windows)

Hope this helps. Keep us updated with the status of the issue to continue assisting you further.

Thank you

 

HP Officejet Pro 8715 printer

HP has it listed

HP OfficeJet Pro 8715 All-in-One Printer

 

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