Windows 10: HP Pavilion 15 (bc516ns) crashes while gaming

Discus and support HP Pavilion 15 (bc516ns) crashes while gaming in Windows 10 Support to solve the problem; Hello! I have a HP Pavilion 15-bc516ns, Windows 10 v1909 (18363.900) installed yesterday having previously deleted all and every partition of the SSD.... Discussion in 'Windows 10 Support' started by d344, Jun 22, 2020.

  1. d344 Win User

    HP Pavilion 15 (bc516ns) crashes while gaming


    Hello!

    I have a HP Pavilion 15-bc516ns, Windows 10 v1909 (18363.900) installed yesterday having previously deleted all and every partition of the SSD. I installed the drivers from HERE (audio, chipset, graphics and network), and after that I connected to internet to let Windows Update do the rest. My BIOS version is up to date.

    I've been having this problem for more than a month, with many windows fresh installs, and even send this laptop to HP support. They said there was a problem with the GPU, and replaced the motherboard. Still, the same issue persist. They refuse to give software support because the laptop was sold with FreeDOS and not Windows.

    HP test suite (HP PC Hardware Diagnostics) showed no hardware problems, yet an OCCT 3D test running on the GTX 1650 detected errors after no more than 5 minutes. I've been able to run it for more than 2 hours with no errors detected after I underclocked both core and memory clocks by -100MHz with MSI Afterburner.
    With this "stable" frequencies, I played Black Mesa for about 1 hour, before I got the crashes I've always had. I attach the events logged in the time between the crash happened and the PC came back to normal.
    I haven't installed this time Payday 2 or Borderlands, but they were causing the same issues after some minutes of play. I've even had these crashes watching Discord streams.

    Any help, hint, advice is really appreciated. Thanks in advance.

    Best regards,
    Diego

    :)
     
  2. bobkn Win User

    SDIMM upgrade for Hp Pavilion 15.6 laptop cs0064st

    The Pavilion is spec'd for a maximum of 16 GB (2 X 8GB). I suggest checking here: RAM & SSD Upgrades | HP - Compaq Pavilion 15-cs0064st | Crucial.com. You may be able to find RAM elsewhere (like Newegg.com) more cheaply, though.

    32 GB of Optane memory sounds like a cache for a spinning hard drive. Is that what you have? If you upgrade the main drive to an SSD, the optane cache will be of little or no use. (No harm, just pointless.)
     
    bobkn, Jun 22, 2020
    #2
  3. HP Pavilion 15 randomly shuts down incorrectly if fast startup enabled

    I've just updated an HP Pavilion 15 from Windows 8.1 to Windows 10 (Home 64 bit). If fast startup is enabled, the laptop freezes at the very least step of the shutting down process. The shutting down process goes like this:

    1. First you click on shut down
    2. The shut down screen appears
    3. The screen turns off and then the fan starts to spin at high speed
    4. After 4-5 seconds, the fan stops
    5. The laptop is completely turned off, no lights are turned on (in most of PC's)

    Well, my problem is that randomly, the Pavilion 15 freezes after step 4 has been completed, with the light of the ON/OFF button turned on forever. Sometimes it turns off correctly, but many other times this happens. If I disable the fast startup, this won't happen and it will always turn off correctly.

    What can I do?
    How is it that it's random?

    I've tested this with no apps running on background, so that can't be the reason, besides, no apps or programs can freeze the system after the step 4 has been completed, since they are all shut down after step 1.

    Also, the fast startup option was activated when I was using Windows 8.1 and never had a single problem with this laptop.
     
    rambomhtri, Jun 22, 2020
    #3
  4. Brink Win User

    HP Pavilion 15 (bc516ns) crashes while gaming

    HP reimagines OMEN 15 laptop and introduces Pavilion Gaming 16

    Source: HP reimagines OMEN 15 laptop and introduces Pavilion Gaming 16 | Windows Experience Blog


     
    Brink, Jun 22, 2020
    #4
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HP Pavilion 15 (bc516ns) crashes while gaming

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