Windows 10: HP Pavilion Laptop BSOD Issue on my granddads new laptop

My grandad bought a new HP pavilion laptop on black Friday and in the last 2 weeks or so, somehow since he started using a usb Mouse, its started blue sceening of death at random times, such as browsing the internet using Edge Chromium browser


Ive tried checking the event viewer for the issue, it comes up with the event being a bug check, then after it happened i stopped it rebooting automatically, when checking event viewer it says the computer has rebooted from a bug check, with a list of hex characters


the BSOD said something around Kmode exception not handled, and ive seen warningds and such in event viewer around /driver/WudfRd failed to load for the device.


i have 2 dump files to upload as the one for todays BSOD disapeared like 5 mins after it was created, the BSOD seem to be every 2 days


i thought it was linked to the microsoft wireless mouse drvers, but reinstalling them using the official software didnt work


im out of ideas and i dont want my granddad to have to take the laptop back as he ius beginning to want to, apprently they only happen while hes using microsoft edge, which seems strange


Dmp files on dropbox - https://www.dropbox.com/sh/itycham2phc69xz/AABlcMMX_PKVl2mPT2EFt3mca?dl=0


thanks

Some event viewer infomation below i think may help


The driver \Driver\WudfRd failed to load for the device PCI\VEN_8086&DEV_8A03&SUBSYS_86AA103C&REV_03\3&11583659&2&20.



The driver \Driver\WudfRd failed to load for the device {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification\5&e872948&0&0.



The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e 0xffffffffc0000005, 0xfffff8075105a2f4, 0x0000000000000001, 0xffff8000baaafd90. A dump was saved in: C:\windows\MEMORY.DMP. Report Id: a21e8fd0-277b-4cbd-9991-b82acc389494.



The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

and APPID

{15C20B67-12E7-4BB6-92BB-7AFF07997402}

to the user PETER-LAPTOP\peter SID S-1-5-21-1240884300-2443414585-1024280006-1001 from address LocalHost Using LRPC running in the application container Unavailable SID Unavailable. This security permission can be modified using the Component Services administrative tool.

:)

 

New HP Pavilion laptop

Its a Virgin media superhub I got,And no other devices in household had ever problems with connection,only that new laptop(I did buy wifi adapter,because I couldnt solve the problem myself and it works perfect.
HP pavilion 17
Product number: J5B89EA#ABU
Serial number: 5CD4246P34
it uses broadcom wifi adapter
If it helps will be greatful to hear from u any advices.

 

Suggest new laptop/notebook

I haven't seen laptop from Xiaomi.. are they good? Which model?

I liked hp pavilion 360x series..suggest similar in other good brands..

I don't know why everyone hates hp so much? I have used 3 laptops from hp in last 10 yrs..latest is hp envy 17 3d , 4.5 yrs till now, first time encountered hardware problem now, that got fixed too with routine service...might need to replace fan later. But no major issue till now.. working like new even now

 

New laptop, what to do?

Hmm, ok.

My 14" laptop came with 6GB:
Tweakers

But yeah thats another price.