Windows 10: hp Pavilion laptop

Since the last update my laptop has frozen and I ,m unable to open as it does't seem to want my password. It has stuck in flight mode. Can you advise please

:)

 

Quad-Core processor HP laptop appears to have just 2 cores

Dutch news today:

"HP will adjust incorrect indication of 'quad' at Pavilion 17
Olaf van Miltenburg, Friday, December 11th, 2015 13:09, 11 comments • Feedback

HP will adapt the specification lists some 17 Pavilion laptops to ensure that the AMD processor no longer erroneously designated as quad. According to the manufacturer concerned a mistake. Purchasers of the laptop are legally entitled to a repair or replacement.

The mention of the presence of a quad is a mistake that has crept specification lists, says HP spokesman Herbert Wormgoor. "The HP Pavilion 17 is unintentionally put down with a quad-core processor in HP's data sheets. HP has taken action to correct the information. Customers can contact the retailer where they purchased the product for further information and support," the entire states statement from the company.

HP will adapt the information on as many places and stores in light of the steps to take. Details on these steps the company can not give, but the consumer is clear about this. Based on article 17 of Book 7 of the Dutch Civil Code, a product must meet the expectations of the consumer.

The Authority Consumer & Market clarifies that a product is defective if it does not work as promised by the seller or manufacturer for example in advertising or does not meet the specifications. "In principle, you must first ask for repair or replacement, and only then can you reclaim your money," explains ICT lawyer Arnoud Engelfriet increasing.

It involves Pavilion 17 laptops sold in the Netherlands with model numbers p030nd and p031nd and in Belgium as p074nb. If the laptop also supplied abroad with incorrect processor designation is not known. Not only the specification lists mention the presence of an AMD A8-7050 quad-core, also in commercials and on the box was this designation. Based on a CPU-Z screenshot of a user of Hardware.info, and according to testing the site, it appeared earlier this week to deal with a dual-core performance to match. The AMD A8-7050 seems to be used by HP and it would be the first A8 APU with two instead of four cores. The specifications of the integrated Radeon R5 video chip are correct. There are no dual-core APUs of AMD known, the specifications similar to those of the corresponding chip in the HP-laptops."

Translated with google translate.

http://tweakers.net/nieuws/106800/h...vilion-17-aanpassen.html?nb=2015-12-11&u=1300

 

New HP Pavilion laptop

Its a Virgin media superhub I got,And no other devices in household had ever problems with connection,only that new laptop(I did buy wifi adapter,because I couldnt solve the problem myself and it works perfect.
HP pavilion 17
Product number: J5B89EA#ABU
Serial number: 5CD4246P34
it uses broadcom wifi adapter
If it helps will be greatful to hear from u any advices.

 

HP Pavilion sound

Hi I have an HP pavilion laptop and the sound is very poor so much that I can hardly hear it would it help if I got a pair of external speakers and it it will any ideas on medium good ones.