Windows 10: HP Photosmart c4500 not installing on Win10 over Apple Airport; error

I'm normally a Mac user, i'm just updating my home network... I have an Apple Airport Extreme connected via LAN/ethernet to the main modem/router, and the HP Photosmart connects over USB to the AAE. All my iMacs and macbooks connect to the internet and find the printer with no problems. my dads Windows 10 laptop connects to the internet and finds the printer no problem, but on a Dell inspiron desktop, windows either can't find the printer, or finds it and can't print because of an error, but doesn't specify what the error is. said Dell can find the internet with no problems.

when i try to print the test page, windows shows a notification that it's in an "error state", yet any other computer on the network can print just fine.

:)

 

Imaging, Other hardware - Null Fax - HP Photosmart - Error 0x80070490 • - Imaging, Other hardware - Null Print - HP Photosmart 7520 series - Error 0x8024200b "

Updates are available.

• Hewlett-Packard - Imaging, Other hardware - Null Print - HP Photosmart 7520 series.

• Hewlett-Packard - Imaging, Other hardware - Null Fax - HP Photosmart 7520 series.

When activated for update for the above messages as displayed; I am getting these following error messages:



" There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:

• Hewlett-Packard - Imaging, Other hardware - Null Fax - HP Photosmart 7520 series -
  Error 0x80070490
• Hewlett-Packard - Imaging, Other hardware - Null Print - HP Photosmart 7520 series - Error 0x8024200b
  "

 

HP Photosmart C4580 Printer compatability

Hi,

Thank you for posting the Query on Microsoft community.

I appreciate your interest on Windows 10.

To begin with troubleshooting I would like you to answer the following question:

• Do you receive any error message?

The issue might occur due to some corruption in the driver.I will certainly help you with the issue.

I suggest you to follow the methods below:

Method 1

I suggest you to refer the article below:

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

Method 2

I also recommend you to refer the article below:

Contact HP Customer Support | HP® Customer Support

Please get back to us with updated status, we will be happy to assist you.

 

"HP Photosmart Essential" Issue

Hi Oliver Perry,

Thank you for writing to Microsoft Community.



Please answer these questions for us-

- Were you able to use HP Photosmart Essentials earlier?

- Was there any changes made to the PC prior to this issue?

Please try these steps and let us know:

1. Open Settings and navigate to Apps>> Apps and Features and click on HP Photosmart Essentials and select the option to Repair.
   
2. If you are unable to find the application in Apps and features, please download the HP Photosmart from HP website. This is the
   
   link to download HP Photosmart Essentials.
   

You may also refer to this article to check if that helps.

Search for anything, anywhere:
https://support.microsoft.com/en-us/help/17190/windows-10-search-for-anything

Hope this helps.

Let us know if you got the help you needed by clicking Yes or No.

Regards,

Gowrish S

Microsoft Community-Moderator