Windows 10: HP power assistant

getting error message stating hp power assistant is not able to open - states to reinstall or update from control center - not listed

:)

 

Issues with the computer power hp support assistant and windows update in Windows10

Hi Tina,

I understand the inconvenience caused regarding the shutting down of computer and issues with hp support assistant, and also windows updates. I will certainly assist you.

Please answer the below questions to assist you better.

1. What is the make and model of the computer?

2. When you say “issues with hp support assistant” what is the exact issue are you referring to?

3. Are you getting any error code or error message?

Follow the below methods and check if it helps.

Method 1:

I suggest you to try running the Power Troubleshooter to check if it helps to resolve the issue.

Run the Power troubleshooter on the system.

Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Power troubleshooter

Further you can try creating a new power plan according to your preference. Refer the link below for more details on Power Plans.

Power Plans: frequently asked questions

http://windows.microsoft.com/en-us/windows/power-plans-faq#1TC=windows-8

(Steps in the article, applies to Windows 10).

Method 2:
Run the Update Troubleshooter on the computer.

Windows 10 has a built-in troubleshooter to check and fix issues with Update. I would suggest you to run this troubleshooter to check if the issue is with your Windows update.

Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on Troubleshooting and click on the view all option on the left panel.
• Run the Windows Update troubleshooter.
• Restart the system and check if the issue is resolved.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

HP SUPPORT ASSISTANT NOT WORKING

HP Support Assistant

Version 8.5.37.19

Not Working, Uninstalled, Reinstalled Multiple Times

Tried Even Setting Up A New Account User And Same Result

Part Of Windows Insiders Group Running

Windows 10 Insider Preview 17115.1 (rs4_release)

Using Trend Micro As Antivirus

• 
  12.0.1226
  

HP Support Assistant Not Blocked By My Wirewall

Any Suggestions ????

 

Windows 10 Hibernate issue with the HP laptop

Hi,

Sorry for the delay in response.

We would suggest you to runt the Power troubleshooter and check.

Try to run the troubleshooter and check.

• Type Troubleshooting in the search box and hit
  Enter.
• Select View all from the left pane and select Power.
• Follow the on-screen troubleshooter and try the steps.

We would also suggest you to update the firmware of the BIOS and install the chipset drivers and check.

For steps related to updating firmware for the BIOS and chipset drivers, you may contact the HP.