Windows 10: HP printer driver bug/issue

Discus and support HP printer driver bug/issue in Windows 10 Drivers and Hardware to solve the problem; I've seen a couple posts about this, and I have a question for those who really know. What are you suppose to do if you don't have a printer anymore,... Discussion in 'Windows 10 Drivers and Hardware' started by Bobby Phoenix, Jul 26, 2021.

  1. HP printer driver bug/issue


    I've seen a couple posts about this, and I have a question for those who really know. What are you suppose to do if you don't have a printer anymore, but Windows installed the one with the bug? Do you think Windows will send an update through Windows Update if it detects the bad driver? Screen clip, and quote, below for exact issue. 16-Year-Old HP Printer-Driver Bug Impacts Millions of Windows Machines | Threatpost Thus, in effect, this driver gets installed and loaded without even asking or notifying the user, explained the researchers. Whether you are configuring the printer to work wirelessly or via a USB cable, this driver gets loaded. In addition, it will be loaded by Windows on every boot. This makes the driver a perfect candidate to target since it will always be loaded on the machine even if there is no printer connected.

    :)
     
    Bobby Phoenix, Jul 26, 2021
    #1
  2. bookfox Win User

    HP Printer driver installation issue


    Try adding the printers manually in control panel. (Meaning without running the HP driver CD).
    1. Turn on your printer and make sure it is connected to the network.
    2. Open the Control Panel
    3. Click on Hardware and Sound.
    4. Double-click the Add a printer icon.
    5. Select "Add a network, wireless or Bluetooth printer" and click Next.
    6. Let Windows scan for the printer and if detected, select the printer and click Next. If the printer is not listed, click "The printer that I want isn't listed" and skip to add printer by name or TCP/IP address.
    7. If you know the printer's name, choose "Select a shared printer by name" and enter the path to the printer. For example, with a network named "hope" and a printer named "hp", the network path would be: "\\hope\hp".
    If you do not know the printer's path, but have the printers IP address, select "Add a printer using a TCP/IP address or hostname".
    Click Next.
    If during the install, Windows asks for drivers, point to the location of your printer drivers."

    IME, I do this when a customer's printer has the same issue as yours and it (usually) works fine.
     
    bookfox, Jul 26, 2021
    #2
  3. Nikhar_K Win User
    HP Printer Driver Issue

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to use the scanner of your HP Officejet 3830 printer. I’ll certainly assist you with the issue.



    However, please let us know:



    • What happens when you try to use the scanner?
    • Do you receive any error message/code?
    • When you say “they can't reinstall drivers because they say Windows 10 is blocking it” what is the error message you see when attempting to reinstall the driver?
    • Which build version of Windows is installed on the computer? To check type:
      winver in the search bar on the Taskbar and hit
      Enter.


    I would suggest you to try running HP Print and Scan Doctor on your
    computer. This will diagnose the issues with Printing and Scanning.



    Please reply with more information on the issue to assist you with the appropriate troubleshooting steps.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jul 26, 2021
    #3
  4. Rashkavar Win User

    HP printer driver bug/issue

    HP Printer driver installation issue


    Greetings,

    I'm doing some tech support for a friend of the family, and I'm having trouble with installing her printer drivers. She has 2 printers hooked up to her wireless network, both HP products - that aren't being detected by the driver installer when it comes to that stage of the install process.

    Not sure it matters, because we know the printers are working fine on other computers, but there is a M1212nf MFP and a P1606dn.

    I've inquired with HP via their forums (after giving up on their email submission system) and was referred to this page: HP Printers - Printer Not Found During Network Driver Setup (Windows) | HP® Customer Support


    I'm just wondering if anyone has any other suggestions as to what I can do. The lady I'm doing this for is insisting on tracking hours and paying me, and is busy enough that I have to work around her schedule, thus I want to have as many options as possible to try when I'm there on Wednesday.
     
    Rashkavar, Jul 26, 2021
    #4
Thema:

HP printer driver bug/issue

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