Windows 10: HP printer error

Discus and support HP printer error in Windows 10 Drivers and Hardware to solve the problem; My HP printer won't copy or scan. There is an error "scanner problem Turn printer off and then on. If the problem is not fixed, the scanner component... Discussion in 'Windows 10 Drivers and Hardware' started by donnamorris6, Mar 18, 2021.

  1. HP printer error


    My HP printer won't copy or scan. There is an error "scanner problem Turn printer off and then on. If the problem is not fixed, the scanner component is broken and cannot copy or scan." Can this be fixed?

    :)
     
    donnamorris6, Mar 18, 2021
    #1
  2. newtekie1 Win User

    Can't share printer—getting error message

    Step 1: Go to store.
    Step 2: Buy a less shitty printer.
    Step 3: Pick up some beer while you are there.
    Step 4: Enjoy both your new printer and your beer.

    In all seriousness, I have had more issues with Lexmark printers and their shitty drivers then any other manufacturer, HP is a close second though.

    However, if you don't want to get a new printer*Laugh :laugh:, and I can understand that, when my Lexmark was giving me the same troubles in Win7(and Vista) I had to make sure the Windows firewall was ON and the firewall service was enabled and running. After I shared it I could re-disable the firewall and firewall services.
     
    newtekie1, Mar 18, 2021
    #2
  3. HP Printer Startup Error


    HP Printers - 'RunDLL' Error Displays During Startup (Windows) | HP® Customer Support
    https://support.hp.com/us-en/docume...ring Startup (Windows) | HP® Customer Support
     
    jkorber657, Mar 18, 2021
    #3
  4. HP printer error

    Can't get my HP Printer to work on Windows 10

    Greg,

    I am having the same issues with my HP3600n Color LaserJet not working after upgrading from Windows 7 to Windows 10. I have followed your November 8th Post, details below:

    Step 1 - Plug printer in by USB, power on printer, watch for animation in System Tray shown while searching for driver.

    • There was no animation in the system try after plugging in the USB cable and powering on the printer.

    Click on it to monitor driver install. It may ask to go to Windows Update to pull in the driver.

    Step 2 - Type Devices and Printers in Start Search box, open location, do you see the printer there?

    • Yes. The printer is listed.
    • Set as Default, if it won't print right click to Troubleshoot.
      • The printer responds to a print request but, instead of printing the sent job it prints out a PCL error as follows:
    PCL XL error

    Subsystem KERNEL

    Error: IllegalTag

    Operator: 0x98

    Position: 3

    Step 4 - Typed "Update" in Start Search box, Check for Updates, install all including Recommended, expediting restart when requested, going back to Check for more until none are offered.

    • Received notification "Your device is up to date. Last checked: Today, 2:52 PM (it is now 2:52 PM)

    Did the printer driver arrive? No.

    Step 5 - Download the basic driver (if no scan) or software (if scanning needed) package for the printer from the HP Support Downloads webpage for your exact make/model. Install the software with the printer USB unplugged, wait for it to prompt to plug
    it in.

    Let us know how this works. It may require a few extra steps.

    http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03515691

    • Downloaded Dot4x64.msi from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

    • Downloaded HP_CLJ3600_64Bit_HB.exe from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

    So, at this point, I have followed all steps with no success. I can "see" the printer in Devices and Printers however, the printer ICON doesn't look like a HP3600n, it is the Windows default printer ICON. Normally when the properly drivers are installed
    the ICON is customized to look like the installed device or printer.

    Do you have any other suggestions that I might try?

    Thanks!

    Dave Williams
     
    David T. Williams, Mar 18, 2021
    #4
Thema:

HP printer error

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