Windows 10: HP printer issue

I am using a HP desighjet 500 printer, running a windows 10 OS and when updaes my printer stops working. Is a fix for this issue?

:)

 

Hp printer

Hello Vanessa,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the model of your printer?
• Were there any recent changes made prior to this issue?

Meanwhile, we suggest that you perform the troubleshooting steps in this
article
on how to resolve printer issues in Windows 10.

We look forward to your response.

Regards.

 

HP Printer driver installation issue


Try adding the printers manually in control panel. (Meaning without running the HP driver CD).

1. Turn on your printer and make sure it is connected to the network.
2. Open the Control Panel
3. Click on Hardware and Sound.
4. Double-click the Add a printer icon.
5. Select "Add a network, wireless or Bluetooth printer" and click Next.
6. Let Windows scan for the printer and if detected, select the printer and click Next. If the printer is not listed, click "The printer that I want isn't listed" and skip to add printer by name or TCP/IP address.
7. If you know the printer's name, choose "Select a shared printer by name" and enter the path to the printer. For example, with a network named "hope" and a printer named "hp", the network path would be: "\\hope\hp".

If you do not know the printer's path, but have the printers IP address, select "Add a printer using a TCP/IP address or hostname".
Click Next.
If during the install, Windows asks for drivers, point to the location of your printer drivers."

IME, I do this when a customer's printer has the same issue as yours and it (usually) works fine.

 

my printer hp deskjet f4288 -windows10 pro not working

Hello,

I realize your concern. Let me help you with this issue.

I suggest you to run Printer troubleshooter. Follow the steps.

• Type Troubleshooter in the search box and then press enter.
• In the left pane click on View all.
  
• Select the Printer option and follow the on screen instructions.
  

Also, suggest you to refer the below link, and check if it helps.

http://support.hp.com/us-en/product...-series/3390945/model/3571304/troubleshooting

Do let us know the result.

Thank you.