Windows 10: HP Printer issues on Win 10 - sudden issue that I needed to update the drivers but I cannot...

Having HP Printer problems, when I go to install software, It won't install stating parameter incorrect. When I look up the error on HP it says to change the windows INF folder files printqueue.inf file name to printqueue.fni and printqueue.pnf to printqueue.fnp however when I attempt to change the file names I am not allowed access to change the names access denied, how can I get around this so I can download the drivers? Using Windows 10 had no issues now suddenly I have issues.


Any advice would be great...thank you.


Dawn

:)

 

HP Printer driver installation issue


Try adding the printers manually in control panel. (Meaning without running the HP driver CD).

1. Turn on your printer and make sure it is connected to the network.
2. Open the Control Panel
3. Click on Hardware and Sound.
4. Double-click the Add a printer icon.
5. Select "Add a network, wireless or Bluetooth printer" and click Next.
6. Let Windows scan for the printer and if detected, select the printer and click Next. If the printer is not listed, click "The printer that I want isn't listed" and skip to add printer by name or TCP/IP address.
7. If you know the printer's name, choose "Select a shared printer by name" and enter the path to the printer. For example, with a network named "hope" and a printer named "hp", the network path would be: "\\hope\hp".

If you do not know the printer's path, but have the printers IP address, select "Add a printer using a TCP/IP address or hostname".
Click Next.
If during the install, Windows asks for drivers, point to the location of your printer drivers."

IME, I do this when a customer's printer has the same issue as yours and it (usually) works fine.

 

HP Printer Driver Issue

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to use the scanner of your HP Officejet 3830 printer. I’ll certainly assist you with the issue.



However, please let us know:

• What happens when you try to use the scanner?
  
• Do you receive any error message/code?
  
• When you say “they can't reinstall drivers because they say Windows 10 is blocking it” what is the error message you see when attempting to reinstall the driver?
  
• Which build version of Windows is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

I would suggest you to try running HP Print and Scan Doctor on your
computer. This will diagnose the issues with Printing and Scanning.



Please reply with more information on the issue to assist you with the appropriate troubleshooting steps.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Issue with HP printer driver on Windows 10

After updating to Windows 10, when trying to print from any application HP network printer does not display as an option.

When going to All Settings --> Devices

In the Printers section the HP network printer is listed

How do I solve this issue?

Thanks.