Windows 10: HP Printer No Longer Prints Color

Dear Internet: Please read what I've attempted before you suggest I do the exact same thing.


I have an HP 5540 Envy on wifi.


When I try to print from my Win10 machine, it will not show me options for Color or for Automatic Duplexing. (Under Settings=>Printer Properties, it shows as installed; when I go to Printer Preferences, those options aren't even available).


This first started yesterday. Prior to yesterday, I could print in color and duplex. Fun fact! My HD crashed on Wednesday and the MSFT store rep reformatted it. Yesterday was the first time I reinstalled the printer.


I can print in color and duplex from another Win10 PC and from my Android device, so the presumption is the drivers aren't playing nice.


I Have:

Updated Windows to 1903

Removed and reinstalled the printer

Run the HP Doctor

Removed the printer, all traces of "HP" from Add/Remove Programs, rebooted, removed all traces of "Envy" and HP from the registry, rebooted, and reinstalled.


Still the same issue.


I am posting here because everything I read on HP's site says to do what I've already done, or to reformat Windows. Which I don't want to do again if I don't have to!


Thanks, Internet!

:)

 

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