Windows 10: HP Printer Using Windows Driver

My 5255 HP printer is using the win 10 printer driver. It prints and copies fine, but I can't get it to Scan to my Desktop pc.Any suggestions?

:)

 

HP printer driver bug/issue

I had an HP printer a couple of years ago, and since changed brands, but when I follow these steps, no HP shows. I only see my current printer. So if it's not listed I guess I don't have drivers for it anymore?




Also what about people who are just simple users, and will have no idea what to do? I know a couple that just let Windows do everything for them. This seems like a nightmare if a fix isn't pushed automatically since there will be a lot of people affected, and not even know since they don't even follow tech news for things like this.

 

Windows Update KB4022725 breaks hp network printer driver

The following steps worked for me:

1. Remove HP printer via classic Control panel>Hardware and Sound>Right click on HP printer to remove it. OR Windows Settings> Devices>Printers and scanners>Click on HP printer in list and Remove device.

2. Remove HP Basic printer driver via classic Control panel> Uninstall a program (Remove e-Print via Windows Settings). OR Windows settings> Apps> HP driver uninstall and HP e-Print uninstall.

3. Open up the run command with the "Windows Key + R" key combo. Type printui.exe /s and click OK opens Print Server Properties.
Click on Drivers tab. Under installed printer drivers look for HP e-Print click on it and click Remove at the bottom and then exit.

4. Open Windows Settings or classic Control Panel and add printer. If your printer is connected to your network via Wi-Fi or Ethernet windows will find it. Select your printer and windows will install the driver.
Do not use printer driver from HP as this will re-install e-Print.

I hope this helps someone.
PS HP sort your software out; many people are using Windows 10 and they don't need to struggle to get HP products to work!

 

HP printer driver bug/issue

If you go to Windows Settings and search for printers, you should see all the installed printers. Remove the ones you no longer own. Check Device Manager -> Printers too.

I don't know the answer to the question about what simple users should do. Hopefully their HP drivers would eventually get updates via WU, but I'm not sure.