Windows 10: HP Probook470 G1 Shutdown Issue

Discus and support HP Probook470 G1 Shutdown Issue in Windows 10 Support to solve the problem; Hi everyone! I have an issue with my HP Probook470 G1. I am running Windows 10 64bit. When I try to shutdown my computer (or restart, or... Discussion in 'Windows 10 Support' started by uroscamper, Oct 24, 2019.

  1. HP Probook470 G1 Shutdown Issue


    Hi everyone!



    I have an issue with my HP Probook470 G1. I am running Windows 10 64bit.

    When I try to shutdown my computer (or restart, or hibernate), screen goes blank, fan still runs and lights are still up.

    After 5-10 minutes blue screen(of death?) comes up and says: DRIVER POWER STATE FAILURE and then computer shuts off.

    I attached the image for reference.


    HP Probook470 G1 Shutdown Issue [​IMG]

    HP Probook470 G1 Shutdown Issue [​IMG]


    I tried various things such as disabling FastBoot, messing with power options etc. I think its not due third party software or drivers because this problem started to happen on EVERY restart/shut down EVER, even due Windows installation (you need to restart computer several times during Windows installation, I hope you guys understand me) and that problem still happens.



    Do anybody know solution to this problem?



    Kind regards and thanks for help!

    :)
     
    uroscamper, Oct 24, 2019
    #1
  2. little cat, Oct 24, 2019
    #2
  3. Windows 10 BlueScreens on HP Probook X360 11 G1 EE

    I completely removed the Elan Touchpad drivers as you suggested and installed the newest version from HP on all 30 notebooks. Still seeing random BOSD and stop codes when restarting randomly. I took Spirit's advice and opened a new post on the TechNet site,
    I also started looking at every dmp file and noticed some were getting SDBUS_INTERNAL_ERROR (15a) mixed in with the Etd.SYS error.

    I went through uninstall/reinstalled the version listed on the HP Site for the Chipset/Bluetooth and bios which seemed to improve but not stop the stop codes. If anybody is interested I posted the new dmp files on the new post here TechNetPost
     
    SeniorHelm1984, Oct 24, 2019
    #3
  4. Johan45 Win User

    HP Probook470 G1 Shutdown Issue

    AMD FX OC'ers Club

    That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

    At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.
     
    Johan45, Oct 24, 2019
    #4
Thema:

HP Probook470 G1 Shutdown Issue

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