Windows 10: HP scanner

Discus and support HP scanner in Windows 10 Drivers and Hardware to solve the problem; We got a new computer. Our multipurpose wireless printer, an HP ENVY 4520, will print, but we can't get the scanner to scan anything. How do we get... Discussion in 'Windows 10 Drivers and Hardware' started by GailieL, Feb 13, 2020 at 6:32 PM.

  1. GailieL Win User

    HP scanner


    We got a new computer. Our multipurpose wireless printer, an HP ENVY 4520, will print, but we can't get the scanner to scan anything. How do we get the scanner to work and be recognized by our Dell computer?

    Thanks

    :)
     
  2. S_and_S Win User

    hp scanner won't recognize hp computer

    Here is
    HP Customer Support for HP Scanners
    . Note that the first step is to identify your product.
     
  3. Scanner

    Hi JSmith,

    Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
    computer and is turned on when you try to install it. Follow these steps:

    • Click Start > Settings > Devices.
    • Under Add printers & scanners, click the + sign and select
      Add device.

    Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

    Feel free to let us know if you need more information.

    Regards.
     
  4. HP scanner

    Fingerprint Scanner Not Working

    Hello Gary,



    Thank you for posting on Microsoft Community.

    To resolve this issue try the following steps:




    • Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).

    • Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?


    This issue might occur due to driver incompatibility since upgrading to Windows 10.



    If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.




    • Right click on the driver, and click on Properties.

    • Go to the Compatibility tab.

    • Check the box for Run this program in compatibility mode for:

    • Select Windows 7 in the list of Operating systems.

    • Click OK.

    • Double-click the driver file to install the driver and follow the onscreen instructions.

    • Reboot your computer.


    Hope the above steps help.



    Thank you.
     
    Mohan Suryanarayan, Feb 13, 2020 at 6:34 PM
    #4
Thema:

HP scanner

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