Windows 10: HP Smart App download stuck on 'Starting Download'

I am trying to download the HP Smart app from the windows store, however it doesn't get past 'Starting Download' when installing. I tried a few random apps on the store and they all downloaded fine so I don't know why it is just HP Smart which fails to download. I have already tried running wsreset.exe and checking anti-virus/firewalls, plus I tried creating a brand new microsoft account but they didn't change anything.

:)

 

HP SMART app - crash

Hi Blair,

Thank you for writing to Microsoft Community forum.

• Were there any changes made on the computer prior to this issue?
  

Meanwhile, you may try the troubleshooting steps listed in the articles listed below and check if it works:

• Fix problems with apps from Microsoft Store
  
• HP Smart for Windows
  
• Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.
  

Regards,

 

Unable to install apps Stuck at Starting Download

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it helps.

Method 1

I suggest you to run Windows Store Apps troubleshooter and check if it fixes the issues.
Follow these steps to run the Windows Store Apps troubleshooter:

• Press Windows key + X on the keyboard.
• Click on Control panel.
• Type “Troubleshooting” without quotes in the Control panel search box.
  
• Click on Troubleshooting and click on View all.
  
• Click on Windows Store Apps troubleshooter and follow the on-screen instructions.

Method 2

You may try to reset the Windows Store cache and check. Follow the steps below:

• Press Windows key + R to open run window.
• Type wsreset.exe.
• Press OK.

Method 3

Check if the Date, time and Time zone is set correct.

Follow the steps to set the date and time:

• Right Click on System Tray.
• Click Adjust date and time button.
• Click Change to save the date and time.

Note: Click on the Time Zone tab to check the Time Zone.

Also refer:

Attempts to download apps from the Store are stuck at “Pending”

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Windows Store App stuck downloading but when refreshed changes amount downloaded.

Hi,

One possible reason why your download is stuck may be due to a corrupted file. We suggest that you try the following steps below:

Method 1: Sign out/sign in

• Open the Windows Store app.
• Click on the account logo in the upper-right corner of the app, then click on your account name.
• Click on you account name in the new box, then click Sign out.
• Click on the icon in the upper-right corner again, then click Sign in and choose your account name again.

Method 2: Reset Windows Store cache

• Click Start, then type wsreset and select wsreset.
• When the Store app opens, see if your downloads are working.

Let us know if you will need further assistance.