Windows 10: HP Smart available in the Microsoft store does not work.

HP Smart available in the Microsoft store does not work. It starts, clocks then goes away. It is unfortunately the app Windows 10 thinks I need to run to manage my HP laserjet. I've tried reinstalling but of course it just says HEY, IT's INSTALLED. Have tried getting it off or something comparable off the HP site but all roads seem to lead back to this app. On a side note, as others have commented on, there is no way to rate apps on the MS Store as one does say on Google Play store. Was that feature turned off?

:)

 

HP SMART app - crash

Hi Blair,

Thank you for writing to Microsoft Community forum.

• Were there any changes made on the computer prior to this issue?
  

Meanwhile, you may try the troubleshooting steps listed in the articles listed below and check if it works:

• Fix problems with apps from Microsoft Store
  
• HP Smart for Windows
  
• Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.
  

Regards,

 

Error installing HP Smart from MS Store

Hi Louie,

Thank you for the quick reply. I have followed your suggested link, but it did not solve my problem. Nothing works from Store, including HP Smart application.

Microsoft Store is up to date (v 12009.1001.1.0), my Windows 10 Pro is up to date, Troubleshoot on the Store application shows no issues. Reset it again.

Is there a way to debug this or get the installer in other way? All links from HP support get me in the Store app.

The bad thing is that I can't use my printer in any way.

Thank you,

Johnny

 

Microsoft Store is not working

Hi,

Thank you for responding.

Do let us know the exact issue you are facing in accessing the Windows Store?

Have you tried to reset the Windows Store as stated in the above response?

If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

Step 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

1. Press
Windows + X keys from the keyboard, click on Control Panel.

2. In the
Control Panel window, select Category and then select
Large icons.

3. Click on
Troubleshooting.

4. Click
View all and then click Windows Store Apps.

5. Click
Next and follow on-screen instructions.

Step 2: I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

• • • 
      

Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.