Windows 10: hp smart installations issues.

I have a HP DeskJet Plus 4100 All-In-One printer. I have already set it up before on my HP laptop with windows 10 from the microsoft store, but hp smart started to not work right so i uninstalled it. I recently had windows 10 update to win10 20H2 and now when i try to re-install HP Smart from the MS it stops the process giving me code: 0x80073CFB. I dont know how to troubleshoot the issue, I've already tried a few different things. Can I install the HP Smart App without going through the MS?

:)

 

HP SMART app - crash

Hi Blair,

Thank you for writing to Microsoft Community forum.

• Were there any changes made on the computer prior to this issue?
  

Meanwhile, you may try the troubleshooting steps listed in the articles listed below and check if it works:

• Fix problems with apps from Microsoft Store
  
• HP Smart for Windows
  
• Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.
  

Regards,

 

HP smart photo

Hello,

Thank you for posting your query on Microsoft community. I regret the inconvenience caused to you. Let me help you.

• What is the Model number of this HP system?

This issue might be due to the compatibility reasons. So I suggest you install Hp media smart program or app in compatibility mode and check.

I want you install the hp smart menu from the link given below and then run the program in compatibility mode.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-80442-1

To run the program in compatibility mode follow the link and instructions mentioned in the link.

Make older programs compatible with this version of Windows

Make older apps or programs compatible with Windows 10

I suggest you perform a clean boot and try transferring the data
. Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

How to perform a clean boot in Windows.

How to perform a clean boot in Windows

Warning: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link
to return your computer to Normal startup mode.

Hope the information helps.

 

Setup of HP Officejet 9015e failing because HP Smart App does not open

I suggest you uninstall HP Smart then just download & install your normal / "Full solution" driver & application package from HP.

Denis