Windows 10: HP Windows 11 PC. The log in is asking for a pin which he has never set up instead of a...

Discus and support HP Windows 11 PC. The log in is asking for a pin which he has never set up instead of a... in Windows 10 Software and Apps to solve the problem; My father is in his late 80s and has a HP Windows 11 PC. All of a sudden, the log in is asking for a pin which he has never set up instead of a... Discussion in 'Windows 10 Software and Apps' started by John Williams CDF, Oct 13, 2024.

  1. HP Windows 11 PC. The log in is asking for a pin which he has never set up instead of a...


    My father is in his late 80s and has a HP Windows 11 PC. All of a sudden, the log in is asking for a pin which he has never set up instead of a password. There doesn't seem to be any option to change this. He has tried everything, and now can't log into his computer! Any advice please?

    :)
     
    John Williams CDF, Oct 13, 2024
    #1

  2. Log in PIN Not Working after PC Repair

    Hi

    Welcome to Microsoft community.

    This issue indeed occurs when the BIOS updates or hardware changes are detected by Windows 10. Here are some steps that you can try to resolve the issue:

    1. Use Microsoft Account Password: Try logging into your account using your Microsoft account password instead of the PIN. If you can log in, navigate to "Settings" > "Accounts" > "Sign-in options". Here, you should be able to remove the old PIN and set up a new one.
    2. Reset PIN in Safe Mode: Restart your PC and enter Safe Mode. Then, navigate to "Settings" > "Accounts" > "Sign-in options". Try to reset your PIN here.
    3. Delete NGC folder: If you're comfortable doing this, you could try deleting the contents of the NGC folder, which is where Windows stores PIN information. Here are the steps:
      • Log into your account using your Microsoft account password.
      • Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.
      • You should see a folder named "NGC". Right-click on it, select "Properties", uncheck "Read-only", and click "Apply".
      • Now, open the NGC folder, select all the contents inside, and delete them.
      • After this, restart your PC and try to set up a new PIN.
    4. Contact Microsoft Support: You can contact Microsoft Support by clicking this link.
    Remember to back up all your important data before trying these steps.

    Let me know if you need further assistance.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist
     
    Derrick.Q - MSFT, Oct 13, 2024
    #2
  3. Windows 11 login asking for password instead of pin

    Hello,

    My friends laptop usually asks for a 4 digit pin to log in. However today it is asking for a password which she is unable to remember or she never set one up as she uses the PIN.

    Some clarifying info, I believe the account is a local one on the laptop so password recovery is not an option. The security questions also come back negative despite the answers she gives. The main issue is how to get the system to change back to asking for a pin.

    The log in screen does not provide options to change the log in method or to create/log in as another user. I have rolled back the recent update with no luck. Also the cmd print net user does not list any users on the system except

    WDAGUtilityAccount

    Any advice would be appreciated.

    Thanks.
     
    PAToftheRick, Oct 13, 2024
    #3
  4. HP Windows 11 PC. The log in is asking for a pin which he has never set up instead of a...

    Security changes requires set up of new PIN in Windows 11.

    Hi

    Thanks for your reply.

    It's great to hear that you have managed to get your system back up and running, albeit with the hassle of reinstalling everything. Using a highly rated backup program is a wise choice to prevent similar issues in the future.

    For future reference, and to help others who might face similar issues, here are some general steps and solutions for dealing with PIN reset issues after hardware changes in Windows 11:

    Summary of Steps to Address PIN Reset Issues:

    1. Use a Local Account to Bypass the PIN Reset:
      • Boot into Safe Mode.
      • Log in with a local account.
      • Remove or reset the PIN from Settings.
    2. Enable the Hidden Administrator Account via Command Prompt:
      • Boot into Safe Mode with Command Prompt.
      • Activate the built-in Administrator account.
      • Log in as the Administrator and manage the PIN settings.
    3. Use Another User Profile (if available):
      • Log in with another user account.
      • Manage the PIN settings from that account.
    4. Use Windows Recovery Environment (WinRE):
      • Access WinRE and perform a startup repair.
    5. Use a Password Reset Disk (if previously created):
      • Insert the password reset disk and follow the instructions to reset the password.
    Detailed Steps:

    Here is a more detailed explanation of these steps:

    Method 1: Boot into Safe Mode and Use Local Account

    1. Boot into Safe Mode:
      • Restart your computer.
      • When the computer restarts, press and hold the Shift key and select Restart.
      • Navigate to Troubleshoot > Advanced options > Startup Settings > Restart.
      • Press F4 to boot into Safe Mode.
    2. Log in with Local Account:
      • If you have a local account, log in using that account. This might bypass the PIN reset requirement.
    3. Remove the PIN:
      • Go to Settings > Accounts > Sign-in options.
      • Under PIN (Windows Hello), click Remove.
    4. Restart Normally:
      • Restart your computer normally and see if you can log in without being prompted to reset the PIN.
    Method 2: Enable the Hidden Administrator Account

    1. Boot into Safe Mode with Command Prompt:
      • Follow the steps to enter Advanced Boot Options as described above.
      • Press F6 to boot into Safe Mode with Command Prompt.
    2. Activate the Built-in Administrator Account:
      • In the Command Prompt, type:

      • Restart your computer.
    3. Log in as Administrator:
      • Log in using the newly activated Administrator account.
    4. Reset the PIN:
      • Go to Settings > Accounts > Sign-in options.
      • Under PIN (Windows Hello), click Remove or add a new PIN.
    5. Deactivate the Administrator Account:
      • After resolving the issue, disable the Administrator account for security reasons:

    Method 3: Use Another User Profile

    • Log in with another user account if available.
    • Go to Settings > Accounts > Sign-in options and manage the PIN settings.
    Method 4: Use Windows Recovery Environment (WinRE)

    • Reboot your computer.
    • Select Troubleshoot > Advanced options > Startup Repair.
    • Follow the on-screen instructions to let Windows attempt to repair startup issues.
    Method 5: Use a Password Reset Disk

    • Insert the password reset disk.
    • On the login screen, click Reset password and follow the instructions.
    If these methods do not resolve the issue, it may sometimes be necessary to use a fresh installation of Windows, as you have done. It's always a good idea to keep regular backups to avoid such scenarios in the future.
     
    Derrick.Q - MSFT, Oct 13, 2024
    #4
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HP Windows 11 PC. The log in is asking for a pin which he has never set up instead of a...

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