Windows 10: HP2100 web cam does not work

Split from this thread.​

Glad to be here. I have a question about my HP2100 web cam. Why doesn't it work in Windows 10?

:)

 

Web cam not working.

Hi Maryo,

We need more information about your concern. Is this a built-in web cam or an external web cam? If it's an external web cam, we suggest that you try and use other ports and see if it helps. You can also try to download the web cam driver through the manufacturer's
website.

Looking forward to your response.

 

Web cam on Skype

Hi Martha,

Thank you for posting in Microsoft Community.

Have you updated the drivers for the web cam?

Does this issue occur only on Skype?

I suggest you to install the attest drivers from the manufacturer website and check if it helps.

To install the driver updates follow the below steps.

• 
  Open run command window( Windows key + R) and type devmgmt.msc
  
• 
  Right click on driver and select update driver software.
  
• 
  If the driver updates are not available install it from manufacture website.
  

Please reply to us with the status of the issue.

Thanks.

 

Web Cam not Working


I have now had a chance to look again at Device Manager and Hidden Devices. The only thing I found was a reference to Intel Imaging Device. Thinking that maybe that was in some way related to the Web Cam I tried updating the driver. This was duly done but it has not resulted in the Web Cam working again. I have also checked out the Acer support site but not much joy there either.