Windows 10: HP325CDE not printing in colour

Hello, please help!


All of a sudden my printer won't print in colour. The printer itself, when running a test, prints in colour. If I print a pdf through HP Smart it will print in colour. However, when I send a colour document e.g. Word to the printer from my laptop or my husband's laptop it will not print in colour. Also when I go to printer properties there is no place to select colour.


My printer is an HP325CDE HP ENVY 4520 SERIES, it's about 2 years old and up until 2 months ago it printed any document in colour, no problems.


I have followed all the online advice to troubleshoot, clear the print spooler, re-install the driver etc. but nothing is working.


Any help would be appreciated.


Thanks.




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No colour printing after Windows 10 upgrade

Hello

I am running 64-bit Windows 10 and Office 365 with automatic updates. The most recent updates were installed on 16 June 2017.

I have lost all colour printing on my HP CP5225 networked printer. Everything prints in grayscale, regardless of the print settings. The printer itself is OK and my wife (who is still using Windows 7) can print to it in colour across our network.

This is a very recent fault but I am not sure exactly when it started. Previously I had no difficulty colour printing under Windows 10.

I have tried deleting and re-installing the printer. This made no difference to the fault.

In Device Manager the CP5225 has a print queue, it is listed as a printer, and as a WSD print device. Previously it was working OK on a TCP/IP port. I am not sure when Windows switched this over, or how to switch it back. We have several networked printers.

What do you suggest to restore colour printing?