Windows 10: HTS Audio Output

Hi. I received a video with the sound in DTS format and I cannot figure out how to play DTS audio with my speakers. I searched online and many people have said to install new drivers or decode the DTS audio. I am by no means well-versed with computers, so I was hesitant about installing or removing drivers from my computer without confirming the validity. I have no idea if my speakers can even output DTS audio. They are the default Realtek(R) speakers that came with my computer, though I've tried multiple headphones and bluetooth speakers and none of them work either. As far as I know, all my drivers are up to date. Right now I am using the default movies app on windows to play the video, and the visuals are perfect but there is absolutely no sound at all. How can I get my speakers to output DTS sound, or can I even output this audio at all?

:)

 

No Audio Output Device is Installed

Hi,

You will need to select Windows 8 from the drop down list while installing the driver in compatibility mode.

I would suggest you to try setting the speaker as default audio output by following the steps below and check if it helps.

1. Right click on the sound icon on the right bottom corner of the taskbar.

2. Select "playback devices".

3. If "speaker" is not set as the default device, highlight it and click "set as default".

5. Save the changes.

Let us know the result.

 

No audio output: Win 10 Pro

Hi Nelson,

We would like to know more about your concern regarding the audio output of your computer. Have you received any error messages? After checking the audio drivers on the
Device Manager, have you updated the audio drivers on your computer?

I would suggest you to check again the Device Manager and follow the steps below:

• In the Control Panel, remove the given sound software
• Remove also the sound driver of the computer in the Device Manager
• Restart the computer
• Open Device Manager and click Scan for hardware changes
• If there are no audio device that can be detected by the computer, you can update the chipset driver from the manufacturer's website.

Please keep us posted for us to assist you further.

 

How can i install audio output device on my computer?

Hi,

There are several ways that you can do to install audio output on your computer. However, before we proceed, we would like to know more about this concern. Kindly answer the following:

• Are you getting any error messages when installing audio output? If so, can you send us a screenshot?
  Note: Please do not include any personal information.
• May we know if you are experiencing any issues installing audio output? If so, what troubleshooting steps have you tried so far?