Windows 10: hyperx cloud 2 mic wont work after windows 10 free update

Discus and support hyperx cloud 2 mic wont work after windows 10 free update in Windows 10 Drivers and Hardware to solve the problem; so i saw that windows 10 is now free.. so i did an update from my old version of win 10 to the new one.. it my mic just stop working... it shows it on... Discussion in 'Windows 10 Drivers and Hardware' started by erickh1_420, Jan 8, 2020.

  1. hyperx cloud 2 mic wont work after windows 10 free update


    so i saw that windows 10 is now free.. so i did an update from my old version of win 10 to the new one.. it my mic just stop working... it shows it on the list also on the device manager and also in communication in sounds.. but its not working.. if i do a listen to this device.. i can hear myself .. witch means the mic is fine and also not muted... i did everything from updating drivers reinstall them plug them info onther usb. im about to get my older version back.. i just hope it gonna work again after years

    :)
     
    erickh1_420, Jan 8, 2020
    #1

  2. HyperX mic not working.

    Hi RajatBiswas, sorry to hear that, please read and try this, i think it could help you:

    https://www.drivereasy.com/knowledge/hyperx-clo...

    (Please be aware that this is not a microsoft official website)
     
    Pedro_2020, Jan 8, 2020
    #2
  3. Windows 10 update for HyperX Cloud II Gaming Headset

    I made an account just to describe my similar situation. It could possibly apply to some of you who haven't gotten your mic to work yet:

    • I bought a HyperX Cloud headset (the one without the soundcard).
    • After two months the microphone randomly stopped working after not being used for a week. Headset played sound normally.
    • Tested and checked a lot of things - turned out the microphone worked fine, but the cord coming from the headset to the dongle was the problem.
    • Reported the product as defective to my local store and they confirmed my suspicion and replaced the device.

    But it's not where it ends.

    • I now have HyperX Cloud 2 with the soundcard after trading headsets with my boyfriend.
    • In the SAME EXACT fashion the microphone stopped working again on a completely different headset.
    • Tested it again and it's THE SAME ISSUE. The cord coming from the headset is defective, mic is actually fine.
    • I emailed the manufacturer and they said to mail them the device, which I'll be doing in the next few days. (update: Kingston replaced the headset and sent me a new one)

    I'm certain that this is a type of manufacturing error because this is absurd. I take good care of my equipment and have never experienced things randomly dying on me like this.

    So if you haven't yet found a solution, consider testing the microphone on its own (after checking if it isn't muted or disabled) by plugging it straight into the jack on your computer, try it on different machines and if you have a friend with the same
    headset, change the mic and test everything with theirs as well.

    EDIT:

    For reference I've always used Win 8.1 and my boyfriend was on 8.1 and Windows 10. I had these issues, he never did.
     
    Toxophilia, Jan 8, 2020
    #3
  4. hyperx cloud 2 mic wont work after windows 10 free update

    HyperX Cloud 2 Headset lost Microphone output Quality after Windows 10 upgrade.

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand it can be frustrating when the Microphone is not working properly after upgrading to Windows 10. For further clarity on the issue and to guide you accordingly, respond to the questions listed below:



    1. Are you facing the issue only with Discord application?
    2. Have you tried using any other headset/microphone?


    I suggest you to follow the steps mentioned below and check if that helps.



    Method 1:



    Try disabling NVIDIA Virtual Audio Device and check if that helps.



    1. Press Windows key + R. This will open
      Run. Alternatively, you can go to Start and search for Run.
    2. In Run dialog box, type
      devmgmt.msc
      and hit enter.
    3. Now expand the Sound, video and game controllers.
    4. Right click on NVIDIA Virtual Audio Device (Wave Extensible) (WDM) and click on
      Disable.


    Method 2;



    Update the firmware for HyperX Cloud 2 gaming headset, you can download the firmware from the official

    website of HyperX
    .



    We await your response.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Jan 8, 2020
    #4
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hyperx cloud 2 mic wont work after windows 10 free update

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