Windows 10: I accidentally have 2 microsoft Family 365 accounts. Only need 1

I accidentally paid for two Microsoft 365 Family accounts under two different email addresses, by credit card. There are only 4 in our family so i only need to pay for one account. I don't know which one to cancel. I cannot reach anyone at Microsoft in any way whatsoever. Can anyone help me figure out which account to cancel? If i cancel the wrong one, i will lose access to Word, Excel, etc. Thanks!

:)

 

What is new in Microsoft 365 for individuals and families

Source: https://www.microsoft.com/en-us/micr...-and-families/

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

Microsoft Family spurious "ask for permission" message

Thank you for your reply.



I'm sorry to hear that you are facing the issue again.



Just to narrow down the issue, I suggest you to
follow the methods mentioned below.

Method 1

1. Login to
   https://account.microsoft.com/family/ with the Microsoft Account and check if it says Adult/child account.
   
2. After checking the credentials, see if it is part of a family then remove it from the family group and check the status of the issue.
   

If the issue still persists, refer method 2.



Method 2

I suggest you to create a new user profile in Windows 10 and check the status of the issue.

Refer the article Create a local user or administrator account
in Windows 10 for the steps.



Regards,

Muralidhar

Microsoft Community Moderator