Windows 10: I am getting this error when I am trying to install a amd adrenaline software

See the end of this message for details on invoking just-in-time JIT debugging instead of this dialog box. ************** Exception Text ************** System.ComponentModel.Win32Exception 0x80004005: The parameter is incorrect at NGenuity2.Monitors.MonitorHelper.GetDevicesList`1 allDisplays at NGenuity2.Monitors.PhysicalMonitorDetection.ScanVcpDevices at NGenuity2.Monitors.PhysicalMonitorDetection.DeviceChanged at NGenuity2.MainForm.WndProcMessage& m at System.Windows.Forms.NativeWindow.CallbackIntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam *********

:)

 

Getting alert `AMD software not compatible with installed graphic driver` while trying to open AMD software: Adrenalin Edition application

My PC is running on Windows 11. Whenever I try to open AMD Software: Adrenalin Edition it is saying,

"The version of AMD Software: Adrenalin Edition you have launched is not compatible with your currently installed graphic driver".

When I googled, the AMD site has a solution to select "No" option under Device Installation Settings and Reinstall the AMD Radeon Software Driver package. I re-installed the software using AMD Driver Autodetect Tool as mentioned in the AMD site. But I am still getting the same software not compatible with drivers error after some days.

Is it fine if I uninstalled AMD software and drivers? Or is there any other solution for this? Please let me know.

 

How do I reinstall AMD adrenalin software to my PC? It won't finalize the second time

Hello elijah kurdi,

Welcome to Microsoft Community.

Have you followed the steps outlined in this guide for installing AMD Adrenalin Edition software: Install AMD Software: Adrenalin Edition | AMD? If you are still experiencing issues with downloading and installing the correct version of AMD Adrenalin, there are a few things you can try to resolve the issue:

1. Clear temporary files: Sometimes, temporary files can interfere with the download process. You can try clearing your temporary files by pressing the Windows key + R, typing %temp% in the Run dialog box, and pressing Enter. This will open the Temp folder. Select all the files and folders in this folder, and delete them.
   
2. Disable antivirus (not firewall): Your antivirus software may be blocking the AMD Adrenalin download. Try temporarily disabling your antivirus software and then attempting the download again. Remember to turn it on again in a timely manner.
   
3. Run the installer as an administrator: Right-click on the AMD Adrenalin installer and select "Run as administrator". This will give the installer the necessary permissions to make changes to your system. Or create a new administrator account: (Create a local user or administrator account in Windows - Microsoft Support) and install AMD Adrenalin in this account.
   
4. Download and install the drivers manually: If the above steps do not work, you can try downloading the drivers manually from the AMD website: AMD Drivers and Support | AMD and then installing them.
   
5. Try a different network: This doesn't mean that there's something wrong with the WiFi you are using, but trying a different network could help narrow down the problem.
   

If none of these steps resolve the issue, you may want to contact AMD support for further assistance: Support Forums - AMD Community.

Disclaimer: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Please let me know if you have any other concerns.

Best regards,

Yuhao Li

Microsoft Community Technical Support

 

i cant uninstall AMD adrenalin edition

Hello,mal ㅤ

Welcome to Microsoft Community.

I'm sorry to hear you're experiencing issues with uninstalling AMD Adrenalin Edition. This kind of problem can be frustrating, but don't worry, we'll work through some steps to try and resolve it. Here's what you can do:

1. Use Windows Safe Mode:
   
   1. Restart your computer and boot into Safe Mode. This mode loads Windows with a minimal set of drivers and can often bypass conflicts that prevent software uninstallation.
      
   2. Once in Safe Mode, try uninstalling AMD Adrenalin Edition again. To do this, see this article |Start your PC in safe mode in Windows - Microsoft Support
      
2. Use the AMD Cleanup Utility:
   
   • AMD provides a Cleanup Utility designed to remove any remnants of AMD drivers and software.
     
   • You can download it from the AMD website. Run this utility to ensure all AMD software components are removed.
     
     To do this, see this article| AMD Cleanup Utility to Remove AMD Driver Files | AMD
     
     Note: You may not be able to download it directly in Safe Mode, so make sure you download and install the program before entering Safe Mode and run it after entering Safe Mode
     

The last one, is an actual thread in the AMD community where AMD tech support mentioned that disabling driver updates might help with this, please refer to:

Solved: AMD Adrenalin edition 22.11.2 stuck on Detecting y... - AMD Community

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Feel free to let me know if any updates.



Chandy |Microsoft Community Support Specialist